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Sep
09

Omnichannel Customer Support: One Inbox to Rule Them All

09/09/2025       By: Maria De Jesus

Have you ever tried to juggle multiple customer support channels at once? You’re answering a chat, an email pings, and then the phone rings. It’s like trying to make spaghetti, fold laundry, and bathe a toddler all at the same time. It doesn’t end well. That’s why I’m a big believer in omnichannel customer support […]

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Sep
08

AI Sentiment Analysis: What If Your AI Could Actually Understand Emotion?

09/08/2025       By: Maria De Jesus

Ever read a chat transcript and wish you’d known what your customer was actually feeling in the moment? That’s the promise of AI sentiment analysis. It’s not just a neat trick, it’s one of the hottest trends in customer support today. In fact, interest in AI tools that gauge sentiment is forecast to explode, with […]

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Sep
07

Best Live Chat Software for Business: 2025 Complete Guide to Boost Customer Engagement

09/07/2025       By: Mary Dellosa

Live chat software helps businesses boost sales, improve support, and keep customers happy. Fast replies can seal deals and stop buyers from going to rivals. What is Live Chat Software for Business? Live chat software lets businesses talk to visitors in real time using text. It helps answer questions fast and guide users through their […]

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