Showing Empathy Through Online Communications Can Win Customers (and Awards) 03-23-2021
Showing empathy through online communications is one of the key functions of a successful customer service representative. Stephanie Wilson and the who...
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Showing empathy through online communications is one of the key functions of a successful customer service representative. Stephanie Wilson and the who...
Customer service that employs universal psychological principles will stand out because they positively touch customers on an emotional level. Exceptio...
Let customer service agents track and compare their individual performance scores with other agents and teams...