Chat support suite

Real-time support solution that’s super fast and oh so reliable.

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HELP DESK SUITE

Our flexible ticketing platform is a cinch to use for any agent.

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FAQ BUILDER

Speed up all your support processes with integrated FAQ pages.

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Applications
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Plugins & Integrations
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Documentation
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Don't wait...

Don't wait for results

LiveHelpNow is top rated help desk software 7 years running. #84 on Inc. 500 fastest growing companies list

Our SMS, live chat and support ticket tools connect agents with customers in real time.

Don't wait for help

Captivate customers and outshine competitors with our easy to use, hard to resist customer service suite.

Our FAQ dashboard lets customer service agents answer tough questions fast.

Don't wait for innovation

Help Desk System with ability to support unlimited number of brands with one account

Our FAQ dashboard lets customer service agents answer tough questions fast.

Your Customers Need Help. Right Now.

There’s work to be done. Our tools make it easy. So quit just standing there. Time waits for no one.

Chat / SMS

Getting real-time help is easier than you think. Get on with it.

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Support Ticket

Fast, flexible, foolproof, multi-brand ticketing support platform.

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FAQ / Self service KB

Life is short. Don’t waste time solving the same problems twice.

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Features spotlight

Some important features worth mentioning.

SMS Support
Supporting customers who like to text

Offer your customers ability to text for help today!

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Whisper
Technology

Ability to monitor and coach agents in real time. Patent #: US 9,178,950 B2

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Auto-Tagging
of Inquiries

Automatically tag all chat and email inquiries via intelligent automation. Customer service trends at your fingertips

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This person gets it.

“LiveHelpNow has given our business the opportunity to reach out to customers that we couldn’t reach before. We can now communicate with our online users in a more efficient and more personal way. That is an invaluable resource to us. It can be difficult for many users to navigate our inventory or to know just which part they need. Nearly all of our Chat Support Suite inquiries result in sales and we have many customers that regularly return to the chat. It's a great way to communicate with customers and great way to convert.”

- Mallory Kramer, Customer Service Representative, MM Tool Parts

More people who get it

We Thought of Everything.

Our tools work seamlessly with your favorite plug-ins and platforms.
Yep, you’re running out of excuses.

Webhooks
See for yourself

HelpSquad

Is your customer service team overwhelmed or your Social Media strategy foundering?

LiveHelpNow partnered with HelpSquad to offer live chat sales and support teams for your business

24/7 Live Chat Coverage Cost-effective pricing means you can use HelpSquad's highly trained and efficient live chat agents as an extension of your brand.

Your own knowledge base HelpSquad will analyze your product and brand to create professional messaging guidelines and content that suits your business tone and objectives

Analytics HelpSquad loves analytics so that you don’t have to. HelpSquad offers you easy-to-understand site data from Google Analytics, SEO updates, customer intelligence and heatmap reports.

LiveHelpNow Challenge

Wouldn’t you like to receive monthly feedback on the quality and quantity of your customer service with exact instructions on how to improve it? Now you can use gamification to do just that — with no added cost or work.

  • The LiveHelpNow Challenge compiles and pushes your real-world customer service results and feedback to your dashboard daily.
  • Each month the Challenge ranks the top 100 companies providing excellent customer service. If your company ranks from a field of more than 10,000, you get bragging rights.
  • Our agent challenge grades individual agents based on the same metrics so you can recognize the superstars on your team – and find out who needs more training.

Don't wait!

The most comprehensive customer service suite says "Why wait?"

Waiting is for lobbies and bus stops.

Questions?