Chats by chat window stats. Reporting on how many times each of the chat windows you have setup are used by your customers. Useful for accounts using d...
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Some important features worth mentioning.
Automatically tag all chat and email inquiries via intelligent automation. Customer service trends at your fingertipsView now
Now we're talking. Transform your agents with our complete set of seamlessly integrated help desk tools such as Live chat, Support Ticket, Knowledge base and CRM .View now
Completely customizable UI, literally!View now
“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support, Final Draft
Our tools work seamlessly with your favorite plug-ins and platforms.
Yep, you’re running out of excuses.
Is your customer service team overwhelmed or your Social Media strategy foundering?
LiveHelpNow partnered with HelpSquad to offer live chat sales and support teams for your business
24/7 Live Chat Coverage: Cost-effective pricing means you can use HelpSquad's highly trained and efficient live chat agents as an extension of your brand.
Your own knowledge base: HelpSquad will analyze your product and brand to create professional messaging guidelines and content that suits your business tone and objectives
Analytics: HelpSquad loves analytics so that you don’t have to. HelpSquad offers you easy-to-understand site data from Google Analytics, SEO updates, customer intelligence and heatmap reports.
Wouldn’t you like to receive monthly feedback on the quality and quantity of your customer service with exact instructions on how to improve it? Now you can use gamification to do just that — with no added cost or work.
The LiveHelpNow Challenge compiles and pushes your real-world customer service results and feedback to your dashboard daily.
Each month the Challenge ranks the top 100 companies providing excellent customer service. If your company ranks from a field of more than 10,000, you get bragging rights.
Our agent challenge grades individual agents based on the same metrics so you can recognize the superstars on your team – and find out who needs more training.