Chats by chat window stats. Reporting on how many times each of the chat windows you have setup are used by your customers. Useful for accounts using d...
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Some important features worth mentioning.
AI determining whether a customer service interaction is positive, negative or neutral with instant notifications.View now
Our Live Chat services plus our FAQ Dashboard solve big problems in real time.View now
Now we're talking. Transform your agents with our complete set of seamlessly integrated help desk tools such as Live chat, Support Ticket, Knowledge base and CRM .View now
“LiveHelpNow provides many features that our former chat system didn't have. Making ourselves accessible in more than just one way has really increased our level of customer service. The ability for students to create tickets when we are offline is a big plus as well. Also, the FAQ Dashboard serves as a great resource for frequently asked questions we receive. Most importantly, I love the customer service that the company provides. There's never been a time when my questions were not answered.”
- Phong Yang, Counselor, California State University, Fresno
Our tools work seamlessly with your favorite plug-ins and platforms.
Yep, you’re running out of excuses.
Is your customer service team overwhelmed or your Social Media strategy foundering?
LiveHelpNow partnered with HelpSquad to offer live chat sales and support teams for your business
24/7 Live Chat Coverage Cost-effective pricing means you can use HelpSquad's highly trained and efficient live chat agents as an extension of your brand.
Your own knowledge base HelpSquad will analyze your product and brand to create professional messaging guidelines and content that suits your business tone and objectives
Analytics HelpSquad loves analytics so that you don’t have to. HelpSquad offers you easy-to-understand site data from Google Analytics, SEO updates, customer intelligence and heatmap reports.
Wouldn’t you like to receive monthly feedback on the quality and quantity of your customer service with exact instructions on how to improve it? Now you can use gamification to do just that — with no added cost or work.