Chat support suite

Real-time support solution that’s super fast and oh so reliable.

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HELP DESK SUITE

Our flexible ticketing platform is a cinch to use for any agent.

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FAQ BUILDER

Speed up all your support processes with integrated FAQ pages.

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Applications
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Plugins & Integrations
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Documentation
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Don't wait for results

Top rated Customer service software offering financial grade security, intelligent skill routing, real-time CSAT scores and numerous automations.

Our FAQ dashboard lets customer service agents answer tough questions fast.

Don't wait for help

The most innovative live chat suite with numerous patents in the space such as Whisper Technology offering real-time monitoring and coaching of agents.

Our Auto Translator gives agents the power to speak any language instantly.

Don't wait for innovation

The most innovative live chat suite with numerous patents in the space such as Whisper Technology offering real-time monitoring and coaching of agents.

Our Auto Translator gives agents the power to speak any language instantly.

Your Customers Need Help. Right Now.

There’s work to be done. Our tools make it easy. So quit just standing there. Time waits for no one.

Chat / SMS

Getting real-time help is easier than you think. Get on with it.

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Email / Ticket

Fast, flexible, foolproof, multi-brand ticketing support platform.

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FAQ / Self service KB

Life is short. Don’t waste time solving the same problems twice.

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Features spotlight

Some important features worth mentioning.

SMS Support
Supporting customers who like to text

Offer your customers ability to text for help today!

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Helper

Customers never wait when our Live Chat Support Suite does the talking.

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Daily and Monthly
Score Cards

Real time feedback on the quality and quantity of your customer service with exact instructions on how to improve

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This person gets it.

“LiveHelpNow provides many features that our former chat system didn't have. Making ourselves accessible in more than just one way has really increased our level of customer service. The ability for students to create tickets when we are offline is a big plus as well. Also, the FAQ Dashboard serves as a great resource for frequently asked questions we receive. Most importantly, I love the customer service that the company provides. There's never been a time when my questions were not answered.”

- Phong Yang, Counselor, California State University, Fresno

More people who get it

We Thought of Everything.

Our tools work seamlessly with your favorite plug-ins and platforms.
Yep, you’re running out of excuses.

Webhooks
See for yourself

HelpSquad

Is your customer service team overwhelmed or your Social Media strategy foundering?

LiveHelpNow partnered with HelpSquad to offer live chat sales and support teams for your business

  • 24/7 Live Chat Coverage Cost-effective pricing means you can use HelpSquad's highly trained and efficient live chat agents as an extension of your brand.
  • Your own knowledge base HelpSquad will analyze your product and brand to create professional messaging guidelines and content that suits your business tone and objectives
  • Analytics HelpSquad loves analytics so that you don’t have to. HelpSquad offers you easy-to-understand site data from Google Analytics, SEO updates, customer intelligence and heatmap reports.

LiveHelpNow Challenge

Wouldn’t you like to receive monthly feedback on the quality and quantity of your customer service with exact instructions on how to improve it? Now you can use gamification to do just that — with no added cost or work.

  • The LiveHelpNow Challenge compiles and pushes your real-world customer service results and feedback to your dashboard daily.
  • Each month the Challenge ranks the top 100 companies providing excellent customer service. If your company ranks from a field of more than 10,000, you get bragging rights.
  • Our agent challenge grades individual agents based on the same metrics so you can recognize the superstars on your team – and find out who needs more training.

Don't wait!

The most comprehensive customer service suite says "Why wait?"

Waiting is for lobbies and bus stops.

Don't wait...

Questions?