Dogs are Customers, Too: Brands with a Dog Customer Experience
Oct 15, 2019
People love their pets. According to a Harris Poll survey, 95% of all pet owners consider their pets to be…
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Get Whacky With It: Make Your Customer Experience Memorable
Oct 11, 2019
A couple of years ago I traveled to Albany, NY for work and booked an AirBnB room. Once I booked,…
Triggered by the 7 Service Triggers: Know What Sets Your Customers Off
Oct 08, 2019
Everyone has a pet peeve. For me, it’s loud chewing. I (and I cannot stress this enough) absolutely hate when…
3 Reasons You Should Attend #SmallBizCX19
Sep 17, 2019
#SmallBizCX19 isn’t your typical business conference. For starters, it’s 100% online and 100% free. Secondly, and most importantly, it is…
5 minutes to kill
What Will the Future Be Like? Customer Experience Experts Weigh-In
Aug 21, 2019
Are you ready for the future? Let me rephrase that...is your business ready for the future? There's only one way…
Bad Enough that Customers Aren't Always Right...What If Your Customers Are Just Plain Dumb?
Mar 15, 2019
Before you get offended by the title...just hear us out. As we take this moment to acknowledge the existence of…
Best Practices
10 Golden Rules for Providing Successful Customer Service
Jul 30, 2019
"Treat others as you would want to be treated." This isn't a new or novel concept. It's The Golden Rule.…
Don’t Be a Creep: Five Steps to Customer Profiling
Jul 19, 2019
If you ever talked about the nuances of a World War II battle to a friend who doesn’t care about…
Customer Service Tips
Triggered by the 7 Service Triggers: Know What Sets Your Customers Off
Oct 08, 2019
Everyone has a pet peeve. For me, it’s loud chewing. I (and I cannot stress this enough) absolutely hate when…
20 Customer Experience Influencers You Should Follow NOW
Sep 05, 2019
“Those people who develop the ability to continuously acquire new and better forms of knowledge that they can apply to…
Industry Focus
How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats
Aug 14, 2019
For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.”…
5 Ways AI is Personalizing the Customer Experience
Jul 24, 2019
Every week, I get an email from Netflix that alerts me to a new series (or a new documentary) that…
Others
Triggered by the 7 Service Triggers: Know What Sets Your Customers Off
Oct 08, 2019
Everyone has a pet peeve. For me, it’s loud chewing. I (and I cannot stress this enough) absolutely hate when…
What Will the Future Be Like? Customer Experience Experts Weigh-In
Aug 21, 2019
Are you ready for the future? Let me rephrase that...is your business ready for the future? There's only one way…
Topics in Small Business
Dogs are Customers, Too: Brands with a Dog Customer Experience
Oct 15, 2019
People love their pets. According to a Harris Poll survey, 95% of all pet owners consider their pets to be…
Triggered by the 7 Service Triggers: Know What Sets Your Customers Off
Oct 08, 2019
Everyone has a pet peeve. For me, it’s loud chewing. I (and I cannot stress this enough) absolutely hate when…
Updates
New: Translate SMS chats, Find untagged chats, Merge tickets
Feb 04, 2019
The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service,…
AI Suggested Responses: Improving The Customer Experience
Jan 18, 2019
Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for…