Customer of the Future: As Told By Wall-E
Nov 13, 2019
Remember Wall-E? Pixar’s little trash compactor spent his days cleaning up trash on now inhabitable planet Earth, liked Hello, Dolly!…
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8 Customer Experience Experts: Best Practices - SmallBizCX Recap
Nov 04, 2019
Customer experience experts always advise focusing on the customer. That is what makes a company stand out from the competition.…
The Pros and Cons of "Live Chat" Support vs. Traditional Phone Support
Oct 30, 2019
As a self-admitted anal-retentive personality, I have a strong passion for lists. List-making makes me feel organized and like I…
Magical Customer Service: Respect Your Customer, Respect Your Team
Oct 28, 2019
As kids, we were always told to use magic words: “please,” “thank you,” and “I’m sorry.” And while we obliged…
5 minutes to kill
What Will the Future Be Like? Customer Experience Experts Weigh-In
Aug 21, 2019
Are you ready for the future? Let me rephrase that...is your business ready for the future? There's only one way…
Bad Enough that Customers Aren't Always Right...What If Your Customers Are Just Plain Dumb?
Mar 15, 2019
Before you get offended by the title...just hear us out. As we take this moment to acknowledge the existence of…
Best Practices
The Pros and Cons of "Live Chat" Support vs. Traditional Phone Support
Oct 30, 2019
As a self-admitted anal-retentive personality, I have a strong passion for lists. List-making makes me feel organized and like I…
Always Be Amazing: A Lesson in Lombardi Time with Shep Hyken
Oct 24, 2019
Vince Lombardi was a great football coach. But, he was an even more amazing leader. Why? Because, the Green Bay…
Customer Service Tips
The Pros and Cons of "Live Chat" Support vs. Traditional Phone Support
Oct 30, 2019
As a self-admitted anal-retentive personality, I have a strong passion for lists. List-making makes me feel organized and like I…
Always Be Amazing: A Lesson in Lombardi Time with Shep Hyken
Oct 24, 2019
Vince Lombardi was a great football coach. But, he was an even more amazing leader. Why? Because, the Green Bay…
Industry Focus
How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats
Aug 14, 2019
For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.”…
5 Ways AI is Personalizing the Customer Experience
Jul 24, 2019
Every week, I get an email from Netflix that alerts me to a new series (or a new documentary) that…
Others
Triggered by the 7 Service Triggers: Know What Sets Your Customers Off
Oct 08, 2019
Everyone has a pet peeve. For me, it’s loud chewing. I (and I cannot stress this enough) absolutely hate when…
What Will the Future Be Like? Customer Experience Experts Weigh-In
Aug 21, 2019
Are you ready for the future? Let me rephrase that...is your business ready for the future? There's only one way…
Topics in Small Business
The Pros and Cons of "Live Chat" Support vs. Traditional Phone Support
Oct 30, 2019
As a self-admitted anal-retentive personality, I have a strong passion for lists. List-making makes me feel organized and like I…
Always Be Amazing: A Lesson in Lombardi Time with Shep Hyken
Oct 24, 2019
Vince Lombardi was a great football coach. But, he was an even more amazing leader. Why? Because, the Green Bay…
Updates
New: Translate SMS chats, Find untagged chats, Merge tickets
Feb 04, 2019
The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service,…
AI Suggested Responses: Improving The Customer Experience
Jan 18, 2019
Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for…