Best Practices for Remote Contact Centers in 2020
Sep 25, 2020
Best Practices for Remote Contact Center Interesting fact #1: People born blind have heightened sense of hearing, touch, and smell.…
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Top 5 Call Center KPIs to Measure for Success
Sep 21, 2020
You might think you have the best call center and support team in the world. But can you prove it?…
How to Motivate Contact Center Agents: Lessons From Kindergarden
Sep 16, 2020
What if we told you that 74% of your employees are at risk of burnout? That a third of your…
First Words Matter: Guide to Customer Greetings
Sep 15, 2020
You never get a second chance to make a first impression. Will Rogers was on to something when he said…
5 minutes to kill
Chatbots: The Business Guardian Angel!
Jan 15, 2020
Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer…
5 Ways Technology Will Influence The Future Of Customer Service
Jan 02, 2020
For any business to excel, impeccable customer service is simply non-negotiable. Great customer service will not only pull in new…
Best Practices
Best Practices for Remote Contact Centers in 2020
Sep 25, 2020
Best Practices for Remote Contact Center Interesting fact #1: People born blind have heightened sense of hearing, touch, and smell.…
Top 5 Call Center KPIs to Measure for Success
Sep 21, 2020
You might think you have the best call center and support team in the world. But can you prove it?…
Customer Service Tips
Top 5 Call Center KPIs to Measure for Success
Sep 21, 2020
You might think you have the best call center and support team in the world. But can you prove it?…
Here Comes the Bride… and She’s Using Live Chat Text Messaging
Jan 24, 2020
As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant. …
Industry Focus
Here Comes the Bride… and She’s Using Live Chat Text Messaging
Jan 24, 2020
As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant. …
How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats
Aug 14, 2019
For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.”…
Others
Top 5 Call Center KPIs to Measure for Success
Sep 21, 2020
You might think you have the best call center and support team in the world. But can you prove it?…
First Words Matter: Guide to Customer Greetings
Sep 15, 2020
You never get a second chance to make a first impression. Will Rogers was on to something when he said…
Topics in Small Business
5 SMS Marketing Mistakes and How to Avoid Them
Mar 03, 2020
When it comes to business, you want to stay in contact with your customers. But, you also want to reach…
Here Comes the Bride… and She’s Using Live Chat Text Messaging
Jan 24, 2020
As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant. …
Updates
Major update to LiveHelpNow Challenge. Gamification is here.
Aug 03, 2020
Hey, Friends! We'd like to let you in on a little secret. Only a few of our customers may know…
COVID-19: Our Response to the Outbreak
Mar 16, 2020
In the midst of global COVID-19 pandemic, it’s easy to give into the panic. Schools and business closures, grocery and…