Chatbots: The Business Guardian Angel!
Jan 15, 2020
Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer…
Sign up and be first to know about our blog posts!
Latest
5 Ways Technology Will Influence The Future Of Customer Service
Jan 02, 2020
For any business to excel, impeccable customer service is simply non-negotiable. Great customer service will not only pull in new…
Omnichannel Customer Service: Method to Madness
Dec 17, 2019
Imagine calling your friend one day to talk about a problem you’re having with your mother. You call, chat, and…
6 Cross-Selling and Upselling Tactics that Work
Dec 13, 2019
"Would you like fries with that?” These are arguably the 6 most common words spoken in fast food restaurants around…
5 minutes to kill
Chatbots: The Business Guardian Angel!
Jan 15, 2020
Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer…
5 Ways Technology Will Influence The Future Of Customer Service
Jan 02, 2020
For any business to excel, impeccable customer service is simply non-negotiable. Great customer service will not only pull in new…
Best Practices
6 Cross-Selling and Upselling Tactics that Work
Dec 13, 2019
"Would you like fries with that?” These are arguably the 6 most common words spoken in fast food restaurants around…
The Pros and Cons of "Live Chat" Support vs. Traditional Phone Support
Oct 30, 2019
As a self-admitted anal-retentive personality, I have a strong passion for lists. List-making makes me feel organized and like I…
Customer Service Tips
Chatbots: The Business Guardian Angel!
Jan 15, 2020
Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer…
5 Ways Technology Will Influence The Future Of Customer Service
Jan 02, 2020
For any business to excel, impeccable customer service is simply non-negotiable. Great customer service will not only pull in new…
Industry Focus
How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats
Aug 14, 2019
For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.”…
5 Ways AI is Personalizing the Customer Experience
Jul 24, 2019
Every week, I get an email from Netflix that alerts me to a new series (or a new documentary) that…
Others
Triggered by the 7 Service Triggers: Know What Sets Your Customers Off
Oct 08, 2019
Everyone has a pet peeve. For me, it’s loud chewing. I (and I cannot stress this enough) absolutely hate when…
What Will the Future Be Like? Customer Experience Experts Weigh-In
Aug 21, 2019
Are you ready for the future? Let me rephrase that...is your business ready for the future? There's only one way…
Topics in Small Business
Chatbots: The Business Guardian Angel!
Jan 15, 2020
Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer…
5 Ways Technology Will Influence The Future Of Customer Service
Jan 02, 2020
For any business to excel, impeccable customer service is simply non-negotiable. Great customer service will not only pull in new…
Updates
New: Translate SMS chats, Find untagged chats, Merge tickets
Feb 04, 2019
The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service,…
AI Suggested Responses: Improving The Customer Experience
Jan 18, 2019
Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for…