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Best Practices for Remote Contact Centers in 2020
Top 5 Call Center KPIs to Measure for Success
How to Motivate Contact Center Agents: Lessons From Kindergarden
First Words Matter: Guide to Customer Greetings

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Chatbots: The Business Guardian Angel!

Chatbots: The Business Guardian Angel!

Jan 15, 2020

Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer…

5 Ways Technology Will Influence The Future Of Customer Service

Best Practices

Best Practices for Remote Contact Centers in 2020
Top 5 Call Center KPIs to Measure for Success

Customer Service Tips

Top 5 Call Center KPIs to Measure for Success
Here Comes the Bride… and She’s Using Live Chat Text Messaging

Industry Focus

Here Comes the Bride… and She’s Using Live Chat Text Messaging
How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats

Others

Top 5 Call Center KPIs to Measure for Success
First Words Matter: Guide to Customer Greetings

Topics in Small Business

5 SMS Marketing Mistakes and How to Avoid Them
Here Comes the Bride… and She’s Using Live Chat Text Messaging

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