Customer service awards are here! The Olympics might have been cancelled in 2020, but that doesn’t mean we can’t have…
The year was 2020. February. The “before”... Of course, no one knew that a pandemic was about to swipe across…
How do you determine the success of your business? More leads? Higher sales? Or better profits? Irrespective of your metric,…
Imagine if someone flew to your side when you had a problem. Didn’t come, didn’t walk, didn’t run but immediately…
As a customer experience writer, I'm always on a look out for great customer service stories. Here is one of…
When it comes to small business, what are some winning pricing strategies? Digital transformation got an incredible speed boost in…
“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want…
Who does not like a good makeover? Gee, after the year we all had, everyone of us deserves one for…
If you’re a small business looking to offer your customers more ways to pay, you’ll need to acquire merchant services.…
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