Phifer Weaves Excellency into Customer Support Using Live Chat
Jan 21, 2021
Imagine if someone flew to your side when you had a problem. Didn’t come, didn’t walk, didn’t run but immediately…
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5 Psychological Principles That Fuel Great Customer Service
Jan 12, 2021
As a customer experience writer, I'm always on a look out for great customer service stories. Here is one of…
Guest Post: Three pricing strategies to stand out in a crowd
Jan 04, 2021
When it comes to small business, what are some winning pricing strategies? Digital transformation got an incredible speed boost in…
Guest Post: Balance Between Automation and Live Customer Support
Dec 21, 2020
“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want…
New Year, New Us: LiveHelpNow Introduces New User Panel
Dec 15, 2020
Who does not like a good makeover? Gee, after the year we all had, everyone of us deserves one for…
Guest Post: A Guide to Merchant Services for Small Business
Dec 11, 2020
If you’re a small business looking to offer your customers more ways to pay, you’ll need to acquire merchant services.…
Guest Post: 5 Tools You Need to Start a Remote Online Business in 2021
Nov 30, 2020
Even before the COVID-19 pandemic, more and more entrepreneurs were exploring the options of remote online business. In a 2019…
5 Tips to Manage Increased Holiday Traffic
Nov 20, 2020
As much as we’re all looking forward to the year 2020 to end, it's not over until the clock strikes…
Top 10 Resources for CX Professionals: Everyday Motivation Sources
Nov 13, 2020
What do a customer experience professional, a yellow flower, and a bumble bee have in common? (Besides the obvious, which…