FAQ Page: the Secret to Higher Conversions
May 12, 2021
Here is an interesting statistic: about 96% of the customers visiting a website are not ready to make a purchase! Why…
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LiveHelpNow Introduces KPI Dashboards, a Tool to Monitor Agent Performance
May 10, 2021
KPI Dashboards - a new way to track contact center Key Performance Indicators. Imagine watching a competitive sporting event without…
Tarrant County Receives Prestigious National Award for Its Live Chat Program
Apr 27, 2021
It’s not a secret that whenever people have to deal with the government, they usually expect slow, inefficient service. This…
Guest Post: How to Grow Customer Relationships Remotely
Apr 27, 2021
Customer relationships are the bread-and-butter of a business. Good customer relations are so fundamental to successful business growth that there…
Guest Post: 9 Mobile Optimization Mistakes to Avoid in eCommerce Space
Apr 13, 2021
Do you need a new bike? A book? Groceries? Phone service? If you do, it is likely you will first…
Guest Post: Customer retention analytics - everything you wanted to know but were afraid to ask
Apr 05, 2021
Oh, how we love our ABCs! We’re talking about the ABCs is sales, of course - “Always Be Closing,” as…
Guest Post: Building Customer Trust Across the Omnichannel Experience
Mar 25, 2021
What is the key to winning over modern shoppers? The answer is customer trust. Studies show that 67 percent of…
Showing Empathy Through Online Communications Can Win Customers (and Awards)
Mar 23, 2021
Billy and His Motorcycle. There once was a boy. We’ll call him Billy. Billy loved motorcycles. On the weekends Billy…
LiveHelpNow Growth Alert: New Team Members Bring On Their Superpowers
Mar 16, 2021
If you could have any superpower, which one would you pick? In business, perhaps, the power of premonition would come…