Closing the Generational Gap in Workplace
May 07, 2019
Closing the generational gap might be easier through mutual collaboration and mentorship. “Don’t make fun of your mother for needing…
Latest
Leadership and Followership Learned From Dance
Apr 26, 2019
Sometimes the most valuable lessons in leadership and followership come from outside the office. Meet Mario Che and Jeanette Fiallo,…
Bad Enough that Customers Aren't Always Right...What If Your Customers Are Just Plain Dumb?
Mar 15, 2019
Before you get offended by the title...just hear us out. As we take this moment to acknowledge the existence of…
Cure for the Mondays - Bring Joy to your Workday
Feb 21, 2019
It’s Monday! Are you dreading the upcoming work week? If so, chances are that it’s not the tasks at hand that are…
5 minutes to kill
Bad Enough that Customers Aren't Always Right...What If Your Customers Are Just Plain Dumb?
Mar 15, 2019
Before you get offended by the title...just hear us out. As we take this moment to acknowledge the existence of…
6 Reasons Why You Need Live Chat Support
Feb 23, 2018
In today’s digital world, customer service is a race against the clock. Responsiveness to customer inquiries is critical, and instant…
Best Practices
Closing the Generational Gap in Workplace
May 07, 2019
Closing the generational gap might be easier through mutual collaboration and mentorship. “Don’t make fun of your mother for needing…
Leadership and Followership Learned From Dance
Apr 26, 2019
Sometimes the most valuable lessons in leadership and followership come from outside the office. Meet Mario Che and Jeanette Fiallo,…
Customer Service Tips
Bad Enough that Customers Aren't Always Right...What If Your Customers Are Just Plain Dumb?
Mar 15, 2019
Before you get offended by the title...just hear us out. As we take this moment to acknowledge the existence of…
AI Suggested Responses: Improving The Customer Experience
Jan 18, 2019
Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for…
Industry Focus
AI Suggested Responses: Improving The Customer Experience
Jan 18, 2019
Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for…
Automated Live Chat Agents Are Going To Take Our Jobs. Or Aren't They?
Jan 14, 2019
Typically, major technological advancements generate a sense of excitement. However, they also have the ability to create controversy. Often there…
Others
How to Be Productive With a Piñata Full of Bees Hanging Above Your Head
Oct 10, 2018
This can happen to anyone. You sit down at your desk to work and you notice that there is a…
LiveHelpNow’s own highlighted speaker at CUFP conference
Sep 16, 2015
In striving to stay on the cutting edge of innovative software development, LiveHelpNow has transitioned much of our code base…
Topics in Small Business
Closing the Generational Gap in Workplace
May 07, 2019
Closing the generational gap might be easier through mutual collaboration and mentorship. “Don’t make fun of your mother for needing…
Leadership and Followership Learned From Dance
Apr 26, 2019
Sometimes the most valuable lessons in leadership and followership come from outside the office. Meet Mario Che and Jeanette Fiallo,…
Updates
New: Translate SMS chats, Find untagged chats, Merge tickets
Feb 04, 2019
The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service,…
AI Suggested Responses: Improving The Customer Experience
Jan 18, 2019
Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for…
