Top 3 Reasons Your FCR Rates are Down
Oct 30, 2020
Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis.…
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4 Signs that a Contact Center is Failing (And How to Fix It)
Oct 08, 2020
There are few things in life we cannot predict. Earthquakes. Which team will win the Super Bowl. What else the…
Contact Centers in 2020
Sep 30, 2020
It’s 2020. It’s a major election year. Parts of the U.S. are up in flames. Other parts of the country…
Best Practices for Remote Contact Centers in 2020
Sep 25, 2020
Best Practices for Remote Contact Center Interesting fact #1: People born blind have heightened sense of hearing, touch, and smell.…
5 minutes to kill
Chatbots: The Business Guardian Angel!
Jan 15, 2020
Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer…
5 Ways Technology Will Influence The Future Of Customer Service
Jan 02, 2020
For any business to excel, impeccable customer service is simply non-negotiable. Great customer service will not only pull in new…
Best Practices
4 Signs that a Contact Center is Failing (And How to Fix It)
Oct 08, 2020
There are few things in life we cannot predict. Earthquakes. Which team will win the Super Bowl. What else the…
Best Practices for Remote Contact Centers in 2020
Sep 25, 2020
Best Practices for Remote Contact Center Interesting fact #1: People born blind have heightened sense of hearing, touch, and smell.…
Customer Service Tips
Top 5 Call Center KPIs to Measure for Success
Sep 21, 2020
You might think you have the best call center and support team in the world. But can you prove it?…
Here Comes the Bride… and She’s Using Live Chat Text Messaging
Jan 24, 2020
As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant. …
Industry Focus
Here Comes the Bride… and She’s Using Live Chat Text Messaging
Jan 24, 2020
As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant. …
How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats
Aug 14, 2019
For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.”…
Others
Top 3 Reasons Your FCR Rates are Down
Oct 30, 2020
Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis.…
Top 5 Call Center KPIs to Measure for Success
Sep 21, 2020
You might think you have the best call center and support team in the world. But can you prove it?…
Topics in Small Business
5 SMS Marketing Mistakes and How to Avoid Them
Mar 03, 2020
When it comes to business, you want to stay in contact with your customers. But, you also want to reach…
Here Comes the Bride… and She’s Using Live Chat Text Messaging
Jan 24, 2020
As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant. …
Updates
Major update to LiveHelpNow Challenge. Gamification is here.
Aug 03, 2020
Hey, Friends! We'd like to let you in on a little secret. Only a few of our customers may know…
COVID-19: Our Response to the Outbreak
Mar 16, 2020
In the midst of global COVID-19 pandemic, it’s easy to give into the panic. Schools and business closures, grocery and…