Automated Live Chat Agents Are Going To Take Our Jobs. Or Aren't They?
Jan 14, 2019
Typically, major technological advancements generate a sense of excitement. However, they also have the ability to create controversy. Often there…
Latest
How to Make People Like You in 90 Seconds in Online Chat
Nov 15, 2018
In the sales and customer service field, making the customer like you is crucial to providing good service. It’s already…
Tag, You're It! - Win the Customer Service Game with Auto Tagging
Oct 29, 2018
When you are tagged in sports, it means you're out of the game (just like this little baseball player pictured).…
Dealing with a Customer Service Crisis When Your Client Is an Extremely Irritated Sasquatch
Oct 25, 2018
Any flourishing business must be prepared to deal with “monster” clients. Are you ready to handle a crisis when your…
5 minutes to kill
6 Reasons Why You Need Live Chat Support
Feb 23, 2018
In today’s digital world, customer service is a race against the clock. Responsiveness to customer inquiries is critical, and instant…
Increase Your Website Conversions and Speed
Dec 15, 2016
Your website is your “digital face” as well as your most efficient conversion and sales mechanism. But does it produce the…
Best Practices
6 Reasons You Should Let Your Customers Text You
Oct 04, 2018
Your customers want to text! Did you know that LiveHelpNow offers a unique feature that lets your customers text your…
Benefits of Live Chat Apps for Real Estate Agents
Apr 30, 2018
As a real estate agent, you’re regularly at the beck and call of homebuyers who need your assistance at every…
Customer Service Tips
How to Make People Like You in 90 Seconds in Online Chat
Nov 15, 2018
In the sales and customer service field, making the customer like you is crucial to providing good service. It’s already…
Dealing with a Customer Service Crisis When Your Client Is an Extremely Irritated Sasquatch
Oct 25, 2018
Any flourishing business must be prepared to deal with “monster” clients. Are you ready to handle a crisis when your…
Industry Focus
Automated Live Chat Agents Are Going To Take Our Jobs. Or Aren't They?
Jan 14, 2019
Typically, major technological advancements generate a sense of excitement. However, they also have the ability to create controversy. Often there…
What are the Best Trends for Live Chat Apps in 2018?
Mar 23, 2018
When it comes to customer service, live chat apps hit the mark on many levels. It provides an instantaneous solution…
Others
How to Be Productive With a Piñata Full of Bees Hanging Above Your Head
Oct 10, 2018
This can happen to anyone. You sit down at your desk to work and you notice that there is a…
LiveHelpNow’s own highlighted speaker at CUFP conference
Sep 16, 2015
In striving to stay on the cutting edge of innovative software development, LiveHelpNow has transitioned much of our code base…
Topics in Small Business
Automated Live Chat Agents Are Going To Take Our Jobs. Or Aren't They?
Jan 14, 2019
Typically, major technological advancements generate a sense of excitement. However, they also have the ability to create controversy. Often there…
The things that scare us about SEO for small businesses
Dec 09, 2017
Working closely with small business has given us a great insight into the day-to-day challenges small business owners face. One…
Updates
Tag, You're It! - Win the Customer Service Game with Auto Tagging
Oct 29, 2018
When you are tagged in sports, it means you're out of the game (just like this little baseball player pictured).…
Chats by Chat Window and Canned Responses Stats Reports
Oct 11, 2018
Hey there! We released a couple new reports today in Analytics: Chats by chat window stats. You will now be…
