6 Cross-Selling and Upselling Tactics that Work
Dec 13, 2019
"Would you like fries with that?” These are arguably the 6 most common words spoken in fast food restaurants around…
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Guest Post: Multilingual Customer Support [Infographic]
Dec 09, 2019
“Is it worth investing in multilingual customer support solutions? After all, English is omnipresent globally, and billions of people understand…
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6 Small Business Tips for Tracking Customer Service Issues on the Cheap [Infographic]
Dec 05, 2019
The sky is blue. Water is wet. Elvis is the King. Great customer service will get you loyal customers… These…
Customer-first: Lessons From Small Town Shop
Dec 02, 2019
I live in a small town. It really is a charming place, with community events, homey book stores, a historic…
5 minutes to kill
6 Cross-Selling and Upselling Tactics that Work
Dec 13, 2019
"Would you like fries with that?” These are arguably the 6 most common words spoken in fast food restaurants around…
What Will the Future Be Like? Customer Experience Experts Weigh-In
Aug 21, 2019
Are you ready for the future? Let me rephrase that...is your business ready for the future? There's only one way…
Best Practices
6 Cross-Selling and Upselling Tactics that Work
Dec 13, 2019
"Would you like fries with that?” These are arguably the 6 most common words spoken in fast food restaurants around…
The Pros and Cons of "Live Chat" Support vs. Traditional Phone Support
Oct 30, 2019
As a self-admitted anal-retentive personality, I have a strong passion for lists. List-making makes me feel organized and like I…
Customer Service Tips
6 Small Business Tips for Tracking Customer Service Issues on the Cheap [Infographic]
Dec 05, 2019
The sky is blue. Water is wet. Elvis is the King. Great customer service will get you loyal customers… These…
Why Creating a Customer-Obsessed Culture Shouldn’t be Your New Year’s Resolution
Nov 21, 2019
Ah, New Year’s resolutions. We make them every year. We have every intent of running those miles, cutting those calories,…
Industry Focus
How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats
Aug 14, 2019
For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.”…
5 Ways AI is Personalizing the Customer Experience
Jul 24, 2019
Every week, I get an email from Netflix that alerts me to a new series (or a new documentary) that…
Others
Triggered by the 7 Service Triggers: Know What Sets Your Customers Off
Oct 08, 2019
Everyone has a pet peeve. For me, it’s loud chewing. I (and I cannot stress this enough) absolutely hate when…
What Will the Future Be Like? Customer Experience Experts Weigh-In
Aug 21, 2019
Are you ready for the future? Let me rephrase that...is your business ready for the future? There's only one way…
Topics in Small Business
6 Small Business Tips for Tracking Customer Service Issues on the Cheap [Infographic]
Dec 05, 2019
The sky is blue. Water is wet. Elvis is the King. Great customer service will get you loyal customers… These…
Customer-first: Lessons From Small Town Shop
Dec 02, 2019
I live in a small town. It really is a charming place, with community events, homey book stores, a historic…
Updates
New: Translate SMS chats, Find untagged chats, Merge tickets
Feb 04, 2019
The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service,…
AI Suggested Responses: Improving The Customer Experience
Jan 18, 2019
Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for…