Six Steps to Successful Customer Journey Mapping
Jun 26, 2019
Customer journey mapping - what is it? “Try to see it my way, Only time will tell if I am…
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6 ways you can get quality customer feedback
Jun 21, 2019
Running a business without asking your customers' feedback is like trying to cross a busy street with headphones plugged into…
4 Email Support Tips to Up Your Customer Service Game
Jun 19, 2019
Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A…
Customer Experience Expert Round-Up: 6 Brands That Are Getting it Right
Jun 13, 2019
6 Experts Weigh In and Prove There Are Still CX Heroes Out There Customer experience horror stories are rampant.…
5 minutes to kill
Bad Enough that Customers Aren't Always Right...What If Your Customers Are Just Plain Dumb?
Mar 15, 2019
Before you get offended by the title...just hear us out. As we take this moment to acknowledge the existence of…
6 Reasons Why You Need Live Chat Support
Feb 23, 2018
In today’s digital world, customer service is a race against the clock. Responsiveness to customer inquiries is critical, and instant…
Best Practices
6 ways you can get quality customer feedback
Jun 21, 2019
Running a business without asking your customers' feedback is like trying to cross a busy street with headphones plugged into…
Customer Experience Expert Round-Up: 6 Brands That Are Getting it Right
Jun 13, 2019
6 Experts Weigh In and Prove There Are Still CX Heroes Out There Customer experience horror stories are rampant.…
Customer Service Tips
Customer Experience Expert Round-Up: 6 Brands That Are Getting it Right
Jun 13, 2019
6 Experts Weigh In and Prove There Are Still CX Heroes Out There Customer experience horror stories are rampant.…
5 Ways to Make Employees - And Customers - Happy!
Jun 11, 2019
Happy employees result in happy customers. We discuss five ways to enhance employee job satisfaction. When employees love their jobs,…
Industry Focus
AI Suggested Responses: Improving The Customer Experience
Jan 18, 2019
Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for…
Automated Live Chat Agents Are Going To Take Our Jobs. Or Aren't They?
Jan 14, 2019
Typically, major technological advancements generate a sense of excitement. However, they also have the ability to create controversy. Often there…
Others
4 Email Support Tips to Up Your Customer Service Game
Jun 19, 2019
Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A…
Customer Experience Expert Round-Up: 6 Brands That Are Getting it Right
Jun 13, 2019
6 Experts Weigh In and Prove There Are Still CX Heroes Out There Customer experience horror stories are rampant.…
Topics in Small Business
20 Ways To Make The Live Chat Experience More Personal
Jun 06, 2019
Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a…
Closing the Generational Gap in Workplace
May 07, 2019
Closing the generational gap might be easier through mutual collaboration and mentorship. “Don’t make fun of your mother for needing…
Updates
New: Translate SMS chats, Find untagged chats, Merge tickets
Feb 04, 2019
The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service,…
AI Suggested Responses: Improving The Customer Experience
Jan 18, 2019
Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for…