Coronavirus: Coping with Anxiety
Mar 18, 2020
What would you do if you had nothing, but time? Well, maybe not completely nothing. You’d still have a roof…
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COVID-19: Our Response to the Outbreak
Mar 16, 2020
In the midst of global COVID-19 pandemic, it’s easy to give into the panic. Schools and business closures, grocery and…
5 SMS Marketing Mistakes and How to Avoid Them
Mar 03, 2020
When it comes to business, you want to stay in contact with your customers. But, you also want to reach…
Here Comes the Bride… and She’s Using Live Chat Text Messaging
Jan 24, 2020
As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant. …
5 minutes to kill
Chatbots: The Business Guardian Angel!
Jan 15, 2020
Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer…
5 Ways Technology Will Influence The Future Of Customer Service
Jan 02, 2020
For any business to excel, impeccable customer service is simply non-negotiable. Great customer service will not only pull in new…
Best Practices
Here Comes the Bride… and She’s Using Live Chat Text Messaging
Jan 24, 2020
As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant. …
6 Cross-Selling and Upselling Tactics that Work
Dec 13, 2019
"Would you like fries with that?” These are arguably the 6 most common words spoken in fast food restaurants around…
Customer Service Tips
Here Comes the Bride… and She’s Using Live Chat Text Messaging
Jan 24, 2020
As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant. …
Chatbots: The Business Guardian Angel!
Jan 15, 2020
Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer…
Industry Focus
Here Comes the Bride… and She’s Using Live Chat Text Messaging
Jan 24, 2020
As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant. …
How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats
Aug 14, 2019
For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.”…
Others
5 SMS Marketing Mistakes and How to Avoid Them
Mar 03, 2020
When it comes to business, you want to stay in contact with your customers. But, you also want to reach…
Here Comes the Bride… and She’s Using Live Chat Text Messaging
Jan 24, 2020
As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant. …
Topics in Small Business
5 SMS Marketing Mistakes and How to Avoid Them
Mar 03, 2020
When it comes to business, you want to stay in contact with your customers. But, you also want to reach…
Here Comes the Bride… and She’s Using Live Chat Text Messaging
Jan 24, 2020
As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant. …
Updates
COVID-19: Our Response to the Outbreak
Mar 16, 2020
In the midst of global COVID-19 pandemic, it’s easy to give into the panic. Schools and business closures, grocery and…
New: Translate SMS chats, Find untagged chats, Merge tickets
Feb 04, 2019
The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service,…