Latest

Top 3 Reasons Your FCR Rates are Down
4 Signs that a Contact Center is Failing (And How to Fix It)
Contact Centers in 2020

Contact Centers in 2020

Sep 30, 2020

It’s 2020. It’s a major election year. Parts of the U.S. are up in flames. Other parts of the country…

Best Practices for Remote Contact Centers in 2020

5 minutes to kill

Chatbots: The Business Guardian Angel!

Chatbots: The Business Guardian Angel!

Jan 15, 2020

Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer…

5 Ways Technology Will Influence The Future Of Customer Service

Best Practices

4 Signs that a Contact Center is Failing (And How to Fix It)
Best Practices for Remote Contact Centers in 2020

Customer Service Tips

Top 5 Call Center KPIs to Measure for Success
Here Comes the Bride… and She’s Using Live Chat Text Messaging

Industry Focus

Here Comes the Bride… and She’s Using Live Chat Text Messaging
How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats

Others

Top 3 Reasons Your FCR Rates are Down
Top 5 Call Center KPIs to Measure for Success

Topics in Small Business

5 SMS Marketing Mistakes and How to Avoid Them
Here Comes the Bride… and She’s Using Live Chat Text Messaging

Updates

Major update to LiveHelpNow Challenge. Gamification is here.
COVID-19: Our Response to the Outbreak

Do you like our posts? You might also like our product.

Give LiveHelpNow Help Desk Software a go free for 30 days.

WAITING IS FOR LOBBIES AND BUS STOPS.

Questions?