What Will the Future Be Like? Customer Experience Experts Weigh-In
Aug 21, 2019
Are you ready for the future? Let me rephrase that...is your business ready for the future? There's only one way…
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Human After All: Experts Tell How to Make Customer Experience Personal
Aug 16, 2019
In any business keeping up with your competitors is an important thing. Standing out in a crowd of companies that…
How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats
Aug 14, 2019
For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.”…
Disney Customer Experience: The Magic of No Worries
Aug 09, 2019
🤩As soon as you walk in and see the statue of Walt and Mickey you are immediately back to being…
5 minutes to kill
What Will the Future Be Like? Customer Experience Experts Weigh-In
Aug 21, 2019
Are you ready for the future? Let me rephrase that...is your business ready for the future? There's only one way…
Bad Enough that Customers Aren't Always Right...What If Your Customers Are Just Plain Dumb?
Mar 15, 2019
Before you get offended by the title...just hear us out. As we take this moment to acknowledge the existence of…
Best Practices
10 Golden Rules for Providing Successful Customer Service
Jul 30, 2019
"Treat others as you would want to be treated." This isn't a new or novel concept. It's The Golden Rule.…
Don’t Be a Creep: Five Steps to Customer Profiling
Jul 19, 2019
If you ever talked about the nuances of a World War II battle to a friend who doesn’t care about…
Customer Service Tips
How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats
Aug 14, 2019
For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.”…
10 Golden Rules for Providing Successful Customer Service
Jul 30, 2019
"Treat others as you would want to be treated." This isn't a new or novel concept. It's The Golden Rule.…
Industry Focus
How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats
Aug 14, 2019
For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.”…
5 Ways AI is Personalizing the Customer Experience
Jul 24, 2019
Every week, I get an email from Netflix that alerts me to a new series (or a new documentary) that…
Others
What Will the Future Be Like? Customer Experience Experts Weigh-In
Aug 21, 2019
Are you ready for the future? Let me rephrase that...is your business ready for the future? There's only one way…
4 Email Support Tips to Up Your Customer Service Game
Jun 19, 2019
Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A…
Topics in Small Business
Don’t Be a Creep: Five Steps to Customer Profiling
Jul 19, 2019
If you ever talked about the nuances of a World War II battle to a friend who doesn’t care about…
Understanding The Customer Lifecycle Management Process in 5 Easy Steps
Jul 02, 2019
The term customer lifecycle management sounds like a topic that would be suited better for an MBA thesis than a…
Updates
New: Translate SMS chats, Find untagged chats, Merge tickets
Feb 04, 2019
The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service,…
AI Suggested Responses: Improving The Customer Experience
Jan 18, 2019
Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for…