Our live chat chat support software lets agents manage
multiple requests easily and in real-time.
Our Live Chat Support Suite’s straightforward interface handles chat requests the moment they’re submitted
on your website, Facebook page, SMS text and other channels.
Each customer experience is completely customizable and onboarding new agents is a cinch.
Supporting large or small call centers with easy mutli brand workflows out of the box.
Mobile Apps for agents, SMS capabilities for customers. Faster customer service is only a text away.
Ability to collect order information right in chat!
Securely receive highly confidential PCI & PHI data via chat.
The only truly HIPAA compliant live chat system available today.
Analyze your clients’ wants and needs with our easy-to-digest analytics platform with built-in reporting.
Create customizable post-chat surveys that improve your team with every ticket.
Call center dashboards showing where your customer service agents excel and where they need to improve.
Automatically translate any foreign Livechat requests in real time.
Your agents can say goodbye to language training once and for all.
Live Chat Agent software is offered in numerous languages.
Our Chat Support Software is the must-have system for
answering customer questions the moment they arise.
“LiveHelpNow has given our business the opportunity to reach out to customers that we couldn’t reach before. We can now communicate with our online users in a more efficient and more personal way. That is an invaluable resource to us. It can be difficult for many users to navigate our inventory or to know just which part they need. Nearly all of our Chat Support Suite inquiries result in sales and we have many customers that regularly return to the chat. It's a great way to communicate with customers and great way to convert.”
- Mallory Kramer, Customer Service Representative, MM Tool Parts
Our tools work seamlessly with your favorite plug-ins and platforms.
Yep, you’re running out of excuses.
Top rated Live Chat Software by Business.com 8 years running and Inc. 500 fastest growing company 3 years in the row.
Live chat has been around for almost 20 years. LiveHelpNow released its first livechat product in 2005. We've been around the block, we know what works and what doesn't.
Hence why we introduced customer service satisfaction real-time tracking tool - LiveHelpNow challenge to have our clients compete to be the best in providing live chat support to their customers.
We knew live chat was not enough and later in 2007 added support ticket platform to enable our clients capture and respond to their customers efficiently via email.
We did not stop there. In 2009 we introduced knowledge base and callback management systems to facilitate FAQ management, self-service portal and to support customers who prefer a phone call to chat or email.
Yes even then we though it was not enough to satisfy ever changing customer service landscape. In 2014 we rolled out one of the most innovative features yet - SMS Live Chat enabling customers to simply text for support.
We plugged in Facebook messenger, Twitter feed, rolled our a large fleet of integrations with most popular CRM systems like SalesForce and HubSpot to become truly Omnichannel customer support platform in 2015.
In 2016 we partnered with HelpSquad, 24/7 live chat answering service to offer our clients around the clock, 365 days a year professional live chat service.
Even today we are hard at work working to introduce even more features to compliment our live chat system and arm our clients with tools to be the best they can be in providing customer service to their customers.