Customer-first: Lessons From Small Town Shop 11-05-2019
Nate Brown discussed customer-first initiative, 4 rounds of customer experience management, and how to win customers’ loyalty the way small town shops ...
They will have questions, you will have answers! Our FAQ builder will allow your customers to find information on specific topics on their own. The Knowledge Base system will make personnel training a breeze and will allow your agents to find answers even to most complex requests in real-time.
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Introduced as an add-on to our Live Chat Software in 2010, our knowledge base feature gave our customers a versatile reference tool. Not only could a website user now easily find information about a specific topic, our FAQ builder gave live chat agents a way to find answers to common questions in real time. The 24-hour availability of the database information allows for easy personnel training, increases live chat efficiency, and results in happy clients. The FAQ builder lets our clients create searchable articles and enhance them with images, videos, screenshots, and infographics for better information delivery. Our knowledge base design also incorporates Search Engine Optimization features that will give your online presence a boost.
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