Customer-first: Lessons From Small Town Shop 11-05-2019
Nate Brown discussed customer-first initiative, 4 rounds of customer experience management, and how to win customers’ loyalty the way small town shops ...
They will have questions, you will have answers! Our FAQ builder will allow your customers to find information on specific topics on their own. The Knowledge Base system will make personnel training a breeze and will allow your agents to find answers even to most complex requests in real-time.
Our easy-to-use FAQ Builder provides concise, concrete information more efficiently than ever.
Knock out repeat questions with a customizable source of searchable solutions.
Create public and private searchable FAQ's for your customers and your agents.
Our FAQ Builder is an effective SEO booster that also provides an enhanced customer
experience for new leads. Your website is about to become much more search friendly.
Our Chat Support Suite is the must-have software for
answering customer questions the moment they arise.
“LiveHelpNow has given our business the opportunity to reach out to customers that we couldn’t reach before. We can now communicate with our online users in a more efficient and more personal way. That is an invaluable resource to us. It can be difficult for many users to navigate our inventory or to know just which part they need. Nearly all of our Chat Support Suite inquiries result in sales and we have many customers that regularly return to the chat. It's a great way to communicate with customers and great way to convert.”
- Mallory Kramer, Customer Service Representative, MM Tool Parts
Our tools work seamlessly with your favorite plug-ins and platforms.
Yep, you’re running out of excuses.
Easy-to-use reference tool for both clients and agents. Increase efficiency and customer satisfaction.
Introduced as an add-on to our Live Chat Software in 2010, our knowledge base feature gave our customers a versatile reference tool. Not only could a website user now easily find information about a specific topic, our FAQ builder gave live chat agents a way to find answers to common questions in real time. The 24-hour availability of the database information allows for easy personnel training, increases live chat efficiency, and results in happy clients. The FAQ builder lets our clients create searchable articles and enhance them with images, videos, screenshots, and infographics for better information delivery. Our knowledge base design also incorporates Search Engine Optimization features that will give your online presence a boost.
Integrated with Live Chat and Support Ticket systems to help agents resolved complex issues fast.
Ability to customize, brand under company URL, and publish beautiful self-help portal for customers to help themselves
Ability to embed specific help article or knowledge base search anywhere on the web
Which knowledge base articles are viewed most and rated highest? Which are in need of improvement? What customers are searching for within your self-help portal and what are they finding? Beautifully designed, enterprise ready reporting at your finger tips.