COVID-19: Our Response to the Outbreak03-16-2020
LiveHelpNow is committed to helping businesses affected by the coronavirus outbreak. Here's how we can help....
Our Email Ticketing Platform enables agents to
resolve support tickets faster, smarter and without confusion.
With our Email Support Ticket System, assigning, managing and supervising email tickets is easy.
We provide a streamlined process, from customizable web forms to post-contact analytics.
Unify your company support inbox and convert all email requests into sharable,
easy-to-organize support tickets that can be assigned at a moment’s notice.
Securely receive highly confidential PCI & PHI data via email.
Our Customer Service Software is the must-have for
answering customer questions the moment they arrive via live chat, SMS, Facebook, Email
and any other channel you may think of.
“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support, Final Draft
Our tools work seamlessly with your favorite plug-ins and platforms.
Yep, you’re running out of excuses.
Do you still have multiple team members monitoring a single customer support email inbox? There is a better way!
In as little as 10 minutes, the LiveHelpNow Support Ticket System will organize your email support and make your sales and customer service teams more efficient than ever before. Gone will be the days of overcrowded inboxes and duplicate replies. You’ll have the ability to create unlimited mailboxes in order to effortlessly manage multiple brands or workflows. Every email will be automatically routed to the appropriate skill or to an applicable agent. Customer inquiries will then be grouped and streamlined into one conversation. And, each ticket will be assigned a unique ID, a dynamic inquiry status and a complete, detailed customer communication history whether the interactions occurred via email, chat or phone.
Do your customers often email you outside of regular business hours? Our support ticket management system will ensure that your clients’ receive a response 24/7/365. Regardless of whether the request has been submitted on your webpage or via direct email, the sender will receive an instant, customized reply that will let them know that their message is already en route to the proper agent. The best part is that your customers will feel special (even if they’re sending you an email at midnight on New Year’s Eve). All inquiries will be immediately assigned, queued, prioritized and ready for your team to view the moment that they log-in.
Have you ever wished that you were able to receive a secure payment or other confidential information via email? Wish no more! Our “patent pending” Secure Forms are PHI, PCI and HIPAA compliant, making it possible for your clients to safely share financial, medical and other personal information with you via email.
Oh, we almost forgot to mention...Our support ticket management system will take some of the weight off of the marketing department, too. LiveHelpNow’s software can easily be optimized to conduct drip email marketing campaigns for lead nurturing.
Support ticket software added to the product line
Support ticket integrated with live chat system to provide full history of customer interactions
Customer surveys system added giving visibility into CSAT for support ticket system.
Triggers & automations added to support ever growing need of routing and handling incoming email inquiries in a more streamlined fashion
Ability to completely customize email templates per brand, category, department assignment for each inquiry to exactly match a specific workflow.
Know which inquiry, which agent, which exact funnel, etc. a customer interacted with before completing your specific conversion goal. Imagine tracking conversion from email interactions! Oh yes we did!
Knowledge Base system integrated to help agents with answering complex inquiries fast
Inquiry tagging system introduced allowing automatic (AI powered) or manual tagging of incoming inquiries.
Enterprise level analytics rolled out with ability to drill down to the actual ticket inquiry level to find issues or positive trends.
PCI/HIPAA compliant forms added giving ability to collect highly sensitive information via email.