Does your call center support multiple brands? We got you covered!
Mutibrand support does not have to be complex. Each callback is automatically queued and assigned to the correct customer service team with specific to the brand the callback is for intstructions.
Easily see trends and opportunities handled by your customer service team by analyzing phone call volume and comparing it to live chat and support ticket volumes for each brand.
Each customer service interaction, whether it is a callback, live chat, email or facebook chat is automatically tagged and categorized for further mining by the brand analysts.
Callback for brand XYZ, escalate to team XYZ