Eliminate Email Clutter
A Unified Company Inbox: Trying to provide customer service through
email alone can cause lots of problems. Email management converts emails to tickets automatically, allowing you to track and resolve your customer’s issues with ease. ME
and POP3 are both supported.
Restrict Agent Access: Manage your employees by default. Decide your agent’s access levels and set those preferences from the start. Agents can be divided into departments and their dashboard view can be restricted to either tickets assigned to them, tickets assigned to their department, or all tickets.
Filter and Search: Gain access to customer interaction history at your fingertips with comprehensive search and filter options. Filter the ticket dashboard by customer
name, customer email, status, priority level, subject, category, and assignment or use your own keywords to narrow down searches.