Email-Ticket Management Overview

Why Email Management?

Cloud Devices

The Email-Ticket Management System keeps your business communications organized and efficient. Emails that your customers send are turned into trackable tickets that keep a conversation thread and automatically send status updates. The Email-Ticket management system allows you to create custom responses, send progress updates and alert the customer when their issue has been resolved.

Twitter Integration

Installation

Be the first to hear chatter about your company and control the conversation. Automatically pull Twitter mentions @ your company into tickets and send a Twitter response without leaving the Ticket system.

Manage Your Support

Gauge the effectiveness of your support team by assigning tickets to operators based on their skills and monitoring ticket progress. This help desk solution allows your online store to be open indefinitely; giving you the ability to provide quality service 24/7/365.

Installation
Transform Your CommunicationLearn More
Eliminate Email ClutterLearn More
A Workflow that Works with YouLearn More
Analyze Ticket ArchivesLearn More