Chat support suite

Real-time support solution that’s super fast and oh so reliable.

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HELP DESK SUITE

Our flexible ticketing platform is a cinch to use for any agent.

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FAQ BUILDER

Speed up all your support processes with integrated FAQ pages.

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Applications
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Plugins & Integrations
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Documentation
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Get Up & Running, Securely

Fully integrated customer service suite meeting all of your customer's needs.
Quick and easy installation, no setup fees, no contracts.
Hosted with 99.99% uptime and financial grade AES-256 bit encryption.
HIPAA and PCI compliant.
#1 rated 7 years running, #84 Inc 500 fastest growing company

Products & Features

  • All
  • SMS / Live Chat
  • Email / Ticket
  • FAQ / Self Service
  • Call Management
  • Viitor monitoring and engagement

    Get to Know Your Customers

    Do you know who your website visitors are? Or are they all just numbers to you?
    - Realtime Visitor Monitoring
    - Intelligent proactive engagement
    - Create and Manage Customer Lists
    - Gain Social Insights
    - Order and other activity history

  • Increase Sales

    Increase Sales with Realtime Tips!

    Every sale starts out as that crucial moment when your product’s price matched it’s benefit for your customer.
    - Generate a List of Hot Leads
    - "Billboards" ads within chat
    - Intelligent visitor triggers
    - Automatic tagging
    - Order capture

  • Integrations

    Set Up & Get Integrated in Minutes

    No setup costs and no contracts! Add live chat to any website in no time, forward email to capture support tickets. LiveHelpNow plugs into all content management systems and integrates with your CRM.
    - Plugins for all CMS or simply install our code
    - Integrates natively with SalesForce and HubSpot or use API
    - Integrations with Join.me and Zoom for remote assistance
    - Webhooks and REST API
    - Enteprise integration support

  • Reporting

    Get Honest Feedback and Analytics

    The facts don’t lie. Right now there is a wealth of information on your site holding vital clues to your perfect sales formula.
    - Wealth of Reporting and Analytics
    - Customizable pre and post inquiry surveys
    - Your data! Export anytime!
    - Real-time agent scorecards
    - Customizable dashboards

  • Cuseomizable

    Customize Your Environment

    Create your own rules. Choose how your website visitors are managed, which messages your agents send, and what countries you'd like to support.
    - Create Your Own Business Rules
    - Support Multiple Brands at No Extra Cost
    - Unlimited Canned Messages
    - Instant Language Translation
    - Advanced Customization Support

  • Agent Management

    Manage and Train your Employees

    Stand over your employee’s shoulders without having to breathe down their necks.
    - Realtime Agent Monitoring and scoring!
    - Patented Whisper Technology
    - Set Operator Permissions and Restrictions
    - Skill routing and round robin assignment
    - Enterprise roll out know-how

  • Impactful

    Enhance the Impact of What You Know

    Do your customers sometimes need extra information to answer their questions? Make use of the information you already have on hand through your chat window and/or email reply.
    - Transfer Files in chat or ticket
    - Tag inquiries manually or automatically
    - Chat Transcripts for Customers, Chat History for Agents

  • Mobile

    Take LiveHelpNow on the go!

    Take chats and support tickets with you as you go. Keep an eye on your site from anywhere.
    - Chat and respond to support tickets on the Go with Mobile Apps
    - Transfer Chats and support tickets Between Operators and Departments
    - Offline workflows and automations

  • Is your customer service team overwhelmed and you are considering outsourcing your chat service?
    LiveHelpNow partnered with HelpSquad to offer 24/7 US Based live chat sales and support teams for your business
  • Transform email communication

    Transform Your Communication

    Don’t rely on email alone to begin the issue resolution process. Give your customers a web form that speaks to their needs, and gain social insights.
    - Customizable support ticket forms
    - Pull Twitter mentions into tickets
    - Collect private information such as credit cards via email securely!

  • Eliminate clutter

    Eliminate Email Clutter

    Organize customer emails in a concise dashboard that can be easily accessed by all of your operators. Overcome the pitfalls of email.
    - A Unified Company Inbox and intelligent routing
    - Restrict agent access to only applicable inquiries
    - Filter and search, gain insight into interaction history

  • Email Workflows

    A Workflow that Works with You

    Don’t work harder, work smarter. Provide short-cuts for agents and updates for customers.
    - Canned responses and Knolwedge base integration right within email!
    - Drafts, Re-use file attachments, multi-tasking, everything that traditional email is lacking
    - Instant ticket updates to both agent and customer
    - Intelligent triggers & automations
    - SLAs and CSATs all natively included
    - Self-service portal, give customer power to help themselves

  • Analyze Email Archives

    Analyze Ticket Archives

    See the big picture by viewing all of your past and present customer inquiries at any time.
    - Top-Down Administrative Control - see master list of all tickets in one place
    - Monitor agent performance in real-time. Finally know how long it takes for your agents to reply to an email!
    - Your data! Export anytime

  • FAQ Self-Service

    Easily Publish and Update FAQs

    Help your customers help themselves by adding a support center to your site.
    - Low Maintenance, No Assembly Required, Completely customizable portal
    - Make Knowledge Accessible to both agents and customers or agents only
    - Universal Question & Answer Template - add articles in minutes

  • Employee knowledge transfer

    Train Employees & Retain Knowledge

    Give your employees vital product knowledge, accelerate agent training and distribute best practices.
    - Private Articles for Internal Use
    - Include Training Documentation and troubleshooters
    - Collect Best Practices
    - Feer knowledge leaving with an employee no more!

  • Eliminate repeat inquiries

    Deflect Support Calls

    A Knowledge Base streamlines sales and support leaving customers satisfied, whether or not they contact you directly.
    - Eliminate Repeat Inquiries
    - Streamline the Support Process, ask customers to search FAQ before chatting, emailing or calling you
    - Increase Customer Satisfaction, customers who get answers instantly are always happier

  • SEO

    Optimized for Search & Get Found

    Help current customers find the answers they seek instantly. Inform search engines that your company is on the map and draw prospective customers to your site.
    - Publish Dynamic, Searchable FAQs
    - Leverage Customer Ratings & Feedback
    - Expand Knowledge and Get Results.
    Not only does having a knowledge base full of product information educate customers, it also informs internet search engines that your company is on the map. When search engines find your articles, they create inroads straight to your website. Invite customers that search for the products you sell every time you publish an article.

  • Callback forms

    Availability for all Customers

    Even if you don’t have round the clock support, give your customers an opportunity to reach out and let you know they have questions.
    - 24/7 Contact via callback request
    - Customizable "request callback" form

  • Call tracking

    Track Your Calls

    When customers need to contact you directly, keep track of those interactions and save them for later review.
    - Record calllogs and capture voicemail
    - Easily filter through conversations

  • No missed calls

    No Missed Inquiries

    No matter when customers visit your site, call management organizes your callbacks into a queue for easy follow-up.
    - Capture Call Back Requests
    - Assign an agent to a call back request
    - Get Notified Instantly

  • constantcontact

    Virtual Voicemail

    Call management serves as a full service voicemail for your business.
    - Digital Answering Machine
    - Review Calls, Chats, or Tickets for each customer

  • There is no items at this category

All FeaturesHide features list

  Chat / SMS Email / Ticket FAQ / Self Service Call Management
Pricing        
  $21 / agent / month $21 / agent / month $21 / agent / month $9 / agent / month
Features        
Realtime Visitor Monitoring ?      
Customer Lists ?    
Social Integration ?    
Custom Information Feed ?      
Advertising Billboards ?      
SMS Chat ?      
Intelligent Triggers & Automations?    
Plugin Integrations ?
Fully customizable with CSS ?
CRM Integrations ?    
Remote Assistance ?      
Eventing API ?      
Reporting & Analytics ?
Customizable Surveys ?    
Multibrand Support ?
Intelligent Canned Messages ?    
Automatic Language Translation ?      
Chat Whisper ?      
Transfer ?    
Spell Check ?    
File Transfer / Attachments ?
PCI / HIPPA, Financial grade security ?  
Secure Forms ?  
Auto Tagging ?
Customizable Email Form ?      
Chat-to-Ticket ?      
Agent permissions and restrictions ?  
Filter & Search ?
Email / Ticket Status updates ?      
Exportable Inquiries ?    
Self-service FAQ Articles ?      
Fully Customizable FAQ Site ?      
Call logs ?      
Capture Callback Requests ?      
Beautifully integrated Chat, Ticket and Knowledge base ?
Call center ready ?
Video chat ?
Visitor banning ?
US Based phone, chat & email support ?
Enterprise - additional $15 / agent / month Chat / SMS Email / Ticket FAQ / Self Service Call Management
3 year storage ?
Unlimited multibrand support ?
Unlimited Visitor & and Ticket Triggers ?
Dedicated 24 / 7 software engineer support ?
IP Restricted Account Access ?
Product Training & Private Training Webinars ?
Up to 50 text-enabled landline numbers ?
Request custom features with guaranteed timely delivery ?
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