The pros and cons of “live chat” support vs. traditional phone support

By Michael Kansky

When you need to get in touch with customer service agent — for your phone, e-mail, internet connection issues or

Tracking and Improving the Effectiveness of the Help Desk

By Michael Kansky

The help desk staff is an essential link between the customer and the company. It is through efficient and helpful

The Pros and Cons of Outsourcing Customer Service

By Michael Kansky

Although the trend to outsource customer service predates the current recession, it has become increasingly appealing to businesses trying to

The Art of Excellent Customer Service

By Michael Kansky

Because the customer is the lifeblood of any business, excellent customer service should be the primary method used to retain

Live chat implementation- 6 steps for success

By Michael Kansky

Live chat is a great sales tool and a tremendous tactic to offer fantastic customer service. It’s more scalable than

Increase Online Sales

By Michael Kansky

Timing is everything Regardless of industry, the timing of the right sales pitch at the right time will move a

How to increase website traffic and how to convert it with SEO

By Michael Kansky

There are many ways to increase visitor traffic to your website and there are many ways to convert it. In

Live chat software: enhancing customer relationships with web-based chat

By Michael Kansky

When it comes to e-commerce, technical aid or product sales, no matter how amazing your web site is, you still

How can live chat help auto dealers?

By Michael Kansky

The latest tactic that car dealerships are using to increase sales and pull in repeat customers is an up close

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