Are talkative customers clogging up the phone lines?

By Katie

One of our previous posts talked about strategies you can use to talk with angry customers and turn the situation

5 strategies to transform your live chat service into a sales channel

By Katie

Live chat is becoming a part of the online shopping experience as research point indicates that interacting with a visitor

6 things service reps should do when an angry customer calls

By Katie

When you are running a business you won’t be able to please all customers no matter how hard you try.

6 tips on turning customer feedback into business intelligence

By Katie

So you have got the memo and have started collecting customer feedback. Congratulations. But that is only the first step

Is the FAQ on your site really helping customers?

By Katie

You might have been hearing a lot of talk about how a well written FAQ can be a powerful customer

5 tips on motivating your help desk employees – Part 2

By Katie

This is part 2 of a two part series about motivating your help desk department. Part 1 is here. In

5 tips on motivating your help desk employees – Part 1

By Katie

Some of the most important employees of your organization work at the helpdesk. They are the first to deal with

5 customer service communication mistakes that can kill your business

By Katie

If you are running a business, you will never be able to compete on prices or range of services and

LiveHelpNow speaks Greek and now so can you!

By Michael Kansky

The world’s just gotten a little smaller and your sales opportunities have just gotten a lot bigger. We’re writing to

Sell baby sell – customer service and lead generation, redefined

By Michael Kansky

The day before yesterday I was shopping online. More specifically, I was looking for some rock climbing shoes as some

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