Chats by Chat Window and Canned Responses Stats Reports
Oct 11, 2018 | 0 comment
We released a couple new reports today in Analytics:
Chats by chat window stats.
You will now be able to access reporting on how many times customers use each of the chat windows that you set up. This is useful for accounts using different chat windows for different purposes. For example, a chat window that is used on your website and a chat window used within a mobile app.
Find the new graph in Analytics -> Chat system -> Live chat statistics report
Canned response stats.
You will now be able to access reporting on how many times your agents use each of the canned responses in chat.
Find the new report in Analytics -> Chat system -> Canned responses