KPI Dashboards - a new way to track contact center Key Performance Indicators. Imagine watching a competitive sporting event without…
Who does not like a good makeover? Gee, after the year we all had, everyone of us deserves one for…
Hey, Friends! We'd like to let you in on a little secret. Only a few of our customers may know…
The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service,…
When you are tagged in sports, it means you're out of the game (just like this little baseball player pictured).…
LiveHelpNow Launches Conversion Tracking for Your Live Chat Sessions and Support Tickets The best part of tracking anything is when…
The following updates were released today: Eventing API (webhooks) will now send chat dates in the account's time zone set…
Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching…
Boost Data Security and Success with Secure Forms Until now, it was impossible to collect confidential or order information in…
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