Spring Cleaning: LiveHelpNow Reorganizes Admin Panel
May 26, 2021
Ahhhh, spring! Perfect time for cleaning out old junk, reorganizing, and starting anew. Sometimes, as we spring clean, we find…
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New Releases and Updates
LiveHelpNow Introduces KPI Dashboards, a Tool to Monitor Agent Performance
May 10, 2021
KPI Dashboards - a new way to track contact center Key Performance Indicators. Imagine watching a competitive sporting event without…
New Year, New Us: LiveHelpNow Introduces New User Panel
Dec 15, 2020
Who does not like a good makeover? Gee, after the year we all had, everyone of us deserves one for…
Major update to LiveHelpNow Challenge. Gamification is here.
Aug 03, 2020
Hey, Friends! We'd like to let you in on a little secret. Only a few of our customers may know…
New: Translate SMS chats, Find untagged chats, Merge tickets
Feb 04, 2019
The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service,…
Tag, You're It! - Win the Customer Service Game with Auto Tagging
Oct 29, 2018
When you are tagged in sports, it means you're out of the game (just like this little baseball player pictured).…
Tracking Conversions influenced by Live Chat and Email Support interactions
Feb 15, 2018
LiveHelpNow Launches Conversion Tracking for Your Live Chat Sessions and Support Tickets The best part of tracking anything is when…
LiveHelpNow updates August 21st
Aug 22, 2017
The following updates were released today: Eventing API (webhooks) will now send chat dates in the account's time zone set…
Just released: Folder organization of canned content, new shortcuts and more...
Apr 07, 2017
Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching…