Ticket Support System Updates: Omnichanneling Like Crazy
Aug 31, 2021
This summer, we’re omnichanneling like we never omnichanneled before! What the heck does that mean? It means we are making…
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New Releases and Updates
Self-Service Galore: LiveHelpNow Introduces Customer Support Portal
Aug 30, 2021
Automated postal kiosks. Cashier-less grocery stores. Order and payment monitors in restaurants. As innovations advance, more and more self-serve technology…
Security Update: Single Sign-On and Two-Factor Authentification
Jul 15, 2021
Oh, passwords...What a life’s joy they are...NOT! With modern tech advances, security measures must step up. So passwords get longer,…
Spring Cleaning: LiveHelpNow Reorganizes Admin Panel
May 26, 2021
Ahhhh, spring! Perfect time for cleaning out old junk, reorganizing, and starting anew. Sometimes, as we spring clean, we find…
LiveHelpNow Introduces KPI Dashboards, a Tool to Monitor Agent Performance
May 10, 2021
KPI Dashboards - a new way to track contact center Key Performance Indicators. Imagine watching a competitive sporting event without…
New Year, New Us: LiveHelpNow Introduces New User Panel
Dec 15, 2020
Who does not like a good makeover? Gee, after the year we all had, everyone of us deserves one for…
Major update to LiveHelpNow Challenge. Gamification is here.
Aug 03, 2020
Hey, Friends! We'd like to let you in on a little secret. Only a few of our customers may know…
New: Translate SMS chats, Find untagged chats, Merge tickets
Feb 04, 2019
The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service,…
Tag, You're It! - Win the Customer Service Game with Auto Tagging
Oct 29, 2018
When you are tagged in sports, it means you're out of the game (just like this little baseball player pictured).…