LiveHelpNow - Customer Experience Blog
LiveHelpNow’s Customer Experience Blog is your go-to resource for insights and guidance on all things CX. Whether you are a customer service professional or a business owner, this is the place for CX inspiration.
“Thank you for Your Patience” To Use or Not to Use
05/16/2023       By: Natalya Bucuy
“Thank you for your patience” is one of those phrases every customer has heard at one point or another. And, of course, a phrase every customer service agent has used. As Franklin D. Roo...
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3 Difficult Customer Examples and Solutions
05/08/2023       By: Natalya Bucuy
Ask members of any customer support team about their jobs and difficult customer service situations will surely come up. The customer service industry is full of difficult customer examples. And so, d...
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The Power of Customer Service in Higher Education
05/01/2023       By: Natalya Bucuy
My son is a senior in high school. All of you parents out there in the same boat know what that means: college choices. To help our kids make the right choice we take off on the journey with them. We ...
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9 Customer Experience Strategies to Beat the Competition
04/05/2023       By: Natalya Bucuy
Successful customer experience strategies can help a company stand out against the competition. Let’s face it, your business does have competition. So, let stellar customer service push you to the h...
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12 Customer Experience Examples to Help Businesses Shine
03/29/2023       By: Natalya Bucuy
Real-life customer experience examples serve as a vivid illustration of what’s important in business. After all, how the experience makes the customers feel will determine how they remember your bus...
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Customer Experience Trends 2023: Discover What Matters to Customers
03/06/2023       By: Natalya Bucuy
Every year, customer experience trends reflect what really matters to customers. What drives these trends? The global economy, current world events, and technological innovations all play important ro...
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30 Texting Statistics that Show the Power of Connection with Customers
02/27/2023       By: Natalya Bucuy
Text. Your. Customers. If this concept makes you pause and ask why you have come to the right place. Recent texting statistics show that texting is no longer a purely personal communication channel. C...
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30 Empathy Statements that Make Customer Service Shine
02/06/2023       By: Natalya Bucuy
Empathy statements take customer service to a new, more personal level. They address and validate customers’ feelings. They help customer support agents stay out of judgment. And they help communica...
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10 Golden Rules of Customer Service
01/26/2023       By: Natalya Bucuy
Customer Experience (CX) is an indispensable pillar of any business strategy. Its quality matters in any size business, and yours is no exception. “Treat others as you would want to be treated,&...
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Software Features: LiveHelpNow 2022 Year in Review
12/15/2022       By: Natalya Bucuy
From the craze of Wordle (which was the top-trending global Google search this year)… …to the Webb space telescope images of the Universe… …the year 2022 certainly delivered happenings big a...
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