LiveHelpNow improves online customer service with updates to key features and analytics.

By Michael Kansky

LiveHelpNow is announcing the release of updates that improve the customer’s mobile experience, enable easy and accurate reporting for business owners

LiveHelpNow releases integral “Chat Button” and “HelpOut Tab” plugins

By Lauren Schneck

New Arrivals LiveHelpNow is announcing the release of two highly anticipated plugins for websites built with content managers, the “Chat

Knowledge Base article editor & Ticket system notifications get a facelift

By Michael Kansky

The LiveHelpNow Knowledge Base article editor has a new look and feel along with better performance. You’ll now be able

Close the loop: Turn customer feedback into customer insight

By Michael Kansky

Regardless of the products it sells or the work it performs, no business can be successful for long if its

Track customer calls and expand your knowledge

By Michael Kansky

Look through ‘recent call history’ in your Ticket info and Callback info. Reviewing customer calls is a consistent way to get

View visits by internet service provider and get more leads

By Michael Kansky

Live chats are a great lead source- especially when you prompt visitors for their contact information for later follow-up. In

5 Ways to optimize your website for mobile customer support

By Michael Kansky

Maintaining a presence on the Internet through the use of social media and a well-designed company website is a must,

Android App for the Live Chat System

By Michael Kansky

Our new Android App is now available to LiveHelpNow Live Chat System subscribers in the Google Play Store free of charge! We offer

Personalize canned messages & transfer chats with a whisper

By Michael Kansky

Sending pre-written messages while you chat is a great way to save time and allow yourself the freedom to multitask,

Track customer conversations with chat & ticket tagging

By Michael Kansky

Every day your staff talks to customers on a wide range of topics. While much of this is routine, wouldn’t

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