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May 08, 2012 | 0 comment
With the LiveHelpNow HelpOut Tab® you can point customers with routine support questions to online help before they can pick up the phone to call you.
With over 8,000 customer accounts, LiveHelpNow employees handle hundreds of support inquiries daily and answer repeat product and policy questions much of the time.
After adding the HelpOut Tab® to the LiveHelpNow website we saw a 30% reduction in support inquiries in the first week. Here are three big reasons why it will work for you too:
Whether you sell shoes, software, or financial services it is certain that your customers will be asking a variety of questions that tie up your time. As an upstanding business owner you’ll want to answer those questions to the best of your ability in hopes of making the coveted sale.
Your website is meant to address the pain points of its visitors and answer basic questions- but what about less common (and more time consuming) questions?
The HelpOut Tab® is designed to answer those questions and meet customer needs head-on, before you get hit with calls and emails.
See for yourself- visit our homepage and try using the HelpOut Tab® if you have any questions about what we offer.
The HelpOut Tab® works with any combination of LiveHelpNow products and it is easy to customize. You don’t have to be a techie to change its appearance.
If you’re already a LiveHelpNow customer you can get the code in Admin panel -> Chat System -> Installation -> HelpOut Tab and select [Install HelpOut Tab].
Give LiveHelpNow Help Desk Software a go free for 30 days.