Offer the best customer service around the clock to your customers
Wine and specialty grocery businesses are made for e-commerce. Just add website interactivity and you are ready to answer questions, provide information, and make more sales. LiveHelpNow is intuitive, affordable, easily integrated Cloud-based wine store customer service software that keeps your communications organized and your customers happy.
Best place to order wine online? Your place!
Selling wine or specialty cooking ingredients online opens your door to a huge audience. The more you know and share about your product, the greater the potential for expanding your client base and repeat business. LiveHelpNow is your integrated go-to platform for communications, customer service, ordering, and analytics—and keeps you on top of what you need to know about your sales and service. Take a look at how easy it is to use LiveHelpNow:
Need to outsource your live chat support? No problem!
HelpSquad offers trained live chat agents for your business.
LiveHelpNow partnered with HelpSquad to offer 24/7 US Based chat service to field sales and support inquiries on your website
LiveHelpNow - Customer service software for Wine Retailers that lets your website do the selling!
Real-time help for real-time sales
Selling and shipping wines and other specialty gourmet goods is big business in the US. But there is a hitch—consumers purchasing wine often have questions about what they want to buy, and are looking to make educated buying decisions. LiveHelpNow is an affordable customer service platform with a whole suite of tools you can use to help your clients with their questions and boost your sales.
Set your website visitor at ease with a friendly welcome when they cross the threshold onto your site. Your Chat agent can offer friendly information or answer questions, providing service similar to that expected in a brick and mortar wine or spirits store. When you Chat with a visitor, the platform collects helpful information like where the consumer comes from, if they are returning, or how they found your site. You can also create customer lists from Chat sessions, to offer promotions or bargains to a select group of visitors that you know are interested in your product. This gives you the ability to target your marketing and discounting practices. In real time, Chat displays the open social network profiles of your visitor—which helps you better understand individual customers, and your larger social reach.
Knowledge about wine and wine gifts is a big part of the wine-selling business. Many consumers have little understanding of wine and don’t want to be intimidated at a wine store—online or otherwise. LiveHelpNow enables you to create accurate, friendly, knowledge base articles for use by your agents and posting on your website. Offering information lets your visitors know that you are a go-to site for easy, informative help with wine purchases.
Always-on customer service and email ticketing
LiveHelpNow wraps up your communication capabilities within one, easy-to-use package. Your customers can contact you via online Chat, SMS-text message, or create an email ticket to order the wine of their choice. After hours, consumers can still order wine from you through email ticketing or leave a callback message . You can choose to receive alerts of callback messages that include contact information and the message. Your email, callback and live Chat messages are rolled into one organized dashboard for you to review and respond, or assign to your Chat agents. It’s easy and affordable.
A toast! To higher profits and more satisfied customers—check out LiveHelpNow today
Boost your online profile and increase your client base without busting your bottom line. Sign up for a free 30-day trial of LiveHelpNow today.