Be there for your customers 24/7/365 to answer any travel questions they might have with chat
As a travel agent, your customers depend on you for knowledge, experience and great customer service. With LiveHelpNow, you have a direct line to your clients and potential customers through Chat, email, or SMS text. Deliver immediate, targeted information and advice to your travel website visitors. From airline tickets to airfare and vacation packages, you can use LiveHelpNow to reach out to your customers and help them learn about destinations, discount prices, or plan the trip of their dreams…
Better customer service means happy travelers and higher profit
Details are a big part of vacation planning. Give your clients a reason to return to your travel website by delivering the details on vacation packages or spur-of-the moment travel. With LiveHelpNow, you can beat your competition through always-on customer care, friendly live Chat, and SMS text for travelers on the go who need their questions answered fast.
Is your customer service team overwhelmed?
Considering outsourcing your chat service? No problem!
LiveHelpNow partnered with HelpSquad to offer 24/7 US Based chat service to field sales and support inquiries on your travel website
Increase travel bookings by boosting your customer service
Use Chat to stay connected with your clients wherever in the world they happen to be. LiveHelpNow gives your customers their choice of messaging platforms for on-the-fly questions about travel plans. Connect with clients seeking travel deals based on profiles created through our business intelligence system, and offer them personalized travel services. LiveHelpNow is a compatible add-on to many CRMs including Agile, Drupal, Constant Contact, and more.
With LiveHelpNow, it’s a short trip to great customer service
Customer service software for an industry on the move
Whether your client is planning a trip, changing an itinerary, or in the middle of their vacation package, accurate, real-time advice and easy communication make the difference between you and your competition. Help your customers enjoy their vacation and make the right decision for their travel plans with features that include:
Ease of contact: LiveHelpNow gives your customer the opportunity to connect with you via the best platform for their location—Chat, email, or SMS text. Using Call Management, you never miss a call, whether it is a question about a car rental or a cruise booking. You can easily assign an agent and handle callbacks in an efficient, well-organized way.
Anytime help: When customers need help, the LiveHelpNow email ticketing system captures information for your agents to respond quickly and accurately. You are notified right away when you receive a callback request , along with the customer inquiry and contact information.
Knowledge base: Use LiveHelpNow to build a knowledge base that gives clients answers to frequently asked questions about a service or travel destination.
Make your travel website a must-see destination
Live Chat agents welcome your visitors and make your website an oasis of accurate content and good communication. With the customer service features offered by LiveHelpNow, your customers can relax as they investigate travel deals and airfare, knowing that helpful Chat agents are only a click away. In an industry on the move, LiveHelpNow delivers comprehensive Help Desk features to nurture current clients, attract new leads, gather information to build customer profiles, and offer 24/7 communication and advice to your website visitors around the world. Don’t wait—try a free, full-feature trial of LiveHelpNow today!
Customer service software that drives sales!
Providing insightful customer service is a key in having a successful travel agency. LiveHelpNow’s suite of tools feature knowledge base and analytics components, so your agency can see exactly what customers are looking for when they visit your Web site. In turn, this allows your company to spend its marketing dollars in a more targeted manner. It also allows you to provide the most up to date customer service before, during and after the sale.
Live website visitor monitoring, proactive chat invitations, and more!
LiveHelpNow’s chat feature enables your representatives to proactively seek out potential clients who are browsing your Web site. One example is the customer browsing different travel packages. With LiveHelpNow, your representative can actually contact that customer and offer help in finding a package that is relevant to what they are currently browsing. Because of this, a customer stands more of a chance of making an instant decision, which results in higher sales volume for you.