Offer webchat support 24/7/365
Level the e-commerce playing field with LiveHelpNow. As growing families look for high-quality toys and service, make sure you can compete by offering great customer service along with unique toys, crafts, hobbies, or products for children. LiveHelpNow is a Cloud-based platform that delivers an entire suite of tools for you to customize and develop your brand including easy live chat, data gathering, and streamlined, high quality customer support.
What is the best live Chat software for e-commerce stores?
The best live Chat software product is the one that offers the capabilities you need, delivers great tech support, and is affordable. LiveHelpNow consistently appears in top-ten reviews for meeting the needs of its customers, and helping them grow their business and make more money. Whether you sell kids toys or executive toys, here are some great online tools to improve your business and profit from LiveHelpNow.
Need to outsource your live chat support? No problem!
HelpSquad offers trained live chat agents for your business.
LiveHelpNow partnered with HelpSquad to offer 24/7 US Based chat service to field sales and support inquiries on your website
LiveHelpNow - Toy Store Customer Service Software lets your website do the talking!
An engaging, welcoming website is crucial for any kind of e-commerce retailer. You work hard to get traffic to your site—now help them stay there by engaging them through live Chat . Just like a brick and mortar toy store, your Chat agent can greet every visitor who comes to browse. LiveHelpNow lets you monitor your website visitors in real time so you can find out what search engine sent them to you, if they are a returning visitor, and use data from their open social network profiles to help your Chat agent guide them into your sales funnel.
Using the LiveHelpNow knowledge base, you can create standardized messaging and knowledge articles for use by your Chat agents in answering commonly asked questions. Your articles can center around supply side issues, like store or shipping policy, or you could offer imaginative tutorials about some of the toys or hobby products that you sell. Offering and sharing knowledge lets your website visitors know you are serious about fun by showing them more ways to gain value from your products and services. Use Chat transcripts to develop FAQs that help you understand what topics create a lot of interest. Provide knowledge articles around those topics to save time for your Chat agents and improve the website experience of your visitors.
Real-time customer service anytime
When a customer has a question about an order, your door is never closed. Through email ticketing, your customer can initiate a ticket after hours to track the status of a package. During business hours, your visitors and customers can reach you through the method best for them—whether that is online Chat, SMS-text messaging, or an email ticket. Inquiries arrive in order on your dashboard screen ready to be handled or assigned to your Chat agent. No messy email threads, no lost telephone messages—just great, affordable customer service!
Don’t wait! Engage website visitors with LiveHelpNow online tools today
Easily integrated into existing CRMs and Google Analytics, it is child’s play to get LiveHelpNow up and going. You can use the platform to train and manage Chat agents, too. Why wait to boost your website profile and business profit? Check out our free 30-day trial today!