Chat support suite

Real-time support solution that’s super fast and oh so reliable.

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HELP DESK SUITE

Our flexible ticketing platform is a cinch to use for any agent.

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FAQ BUILDER

Speed up all your support processes with integrated FAQ pages.

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Applications
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Plugins & Integrations
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Small Business

Chat service for Small Businesses and Startups

Interact with Clients and prospects 24/7/365

Your website is the front door to your small business venture. Make sure the welcome mat is always out by using LiveHelpNow live Chat software. Gain the benefits of a brick and mortar store without the rent by letting your Chat agents greet returning customers, offer and collect information, and provide knowledgeable service to your online visitors. LiveHelpNow allows you to seamlessly serve multiple clients, boosting profits and customer satisfaction…

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A better customer experience increases sales and repeat business

Effective, friendly customer service translates to big profits for small business owners. The LiveHelpNow platform gives you everything you need to cultivate and convert leads, train and monitor your Chat agents, deliver high value customer support across multiple means of access, and ensure you never miss a call from an interested or upset customer. Go from email clutter to smoothly queued email tickets as your agents efficiently return calls, monitor website visitors, and move customers toward your sales funnel.

Is your customer service team overwhelmed?

Considering outsourcing your chat service? No problem!
LiveHelpNow partnered with HelpSquad to offer 24/7 US Based chat service to field sales and support inquiries on your travel website

Get HelpSquad chat service

LiveHelpNow - Help Desk Customer Service Software for the Travel Industry

LiveHelpNow gives you the right tools to do more business

In addition to connecting you with customers through email, live Chat, or SMS-text, LiveHelpNow gives you fast access to daily analytics so you can understand and address the pain points of your customers. From operator and website reports to collection and use of visitor intelligence, LiveHelpNow gives you analytic tools at no extra cost that help you to develop better sales strategies. You can review Chat scripts to see what your agents are doing right—or could be doing better—to increase visitor satisfaction and sales. And, with LiveHelpNow’s advanced Whisper technology, you can even monitor and coach your agents during a call.

Use Live Chat support to build and nurture your small business brand

The LiveHelpNow platform helps companies make full use of Live Chat support to build their brand and better their business profile and profits. We know you don’t have time or money to waste on ineffective solutions, so we put together an unbeatable set of tools that help improve your sales through better customer service.

• Know your customer: LIveHelpNow lets you monitor your website visitors in real-time to understand if they are new or existing customers, where they are arriving from, and more. With LiveHelpNow, you can measure which search engines are giving you the traffic you want and devise strategies that drive more leads to your website. Once on your site, LiveHelpNow gathers data on visitors, such as their open social media networks, to build profiles you can use to offer one-of-a-kind customer service.

• Real-time help: When a visitor enters your website, you can set triggers for your Chat agents to welcome and touch base with customers as they navigate your site. Staying in contact without being annoying, your Chat agents can evaluate the progression of your visitors, the products they are viewing, and what they’ve placed in their shopping cart. Just like an attentive store clerk, your Chat agent is available to help sales when needed.

• Improve sales through customer connection: LiveHelpNow makes it easy for you to track and return calls, assign and prioritize email tickets, respond to inquiries via SMS-text, live Chat, or email, and be fully informed on the profile of each customer before you return the call. With LiveHelpNow, you benefit from the opportunity to help a sale or support your customers.

Grow Your Business with LiveHelpNow

Each and every business owner knows that the most valuable asset any business has is time. With a Web presence and LiveHelpNow’s offering of interactive tools, customers can find out more about your business and what products or services you offer in less time than ever before. You can prioritize customers and jobs, all while serving your customers in the most effective possible way. Spend more time doing things that matter, and watch your business grow before your eyes.

Sell 24/7 with Live Chat, Ticket Management and Published Knowledge Base

New sales and repeat sales are made easier with LiveHelpNow’s Live Chat, Ticket Management, Knowledge Base Management, and Analytics components. These tools will allow your small business to have an over-the-shoulder view of all of your customer’s needs in a real time environment. This allows your business to offer better customer service prior to, during, and even after the sale.

LiveHelpNow delivers a friendly, high-value small business customer service experience

LiveHelpNow is an affordable, robust customer service platform that gives your small business a chance to improve the quality of your customer experience in order to see higher returns on your products or services. Don’t wait to experience the type of tools used by bigger competitors. Take advantage of a free, 30-day trial with access to the same features as subscribers.

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