Chat with your visitors- Live via web chat like you do on the radio!
Radio automation software enables you to boost your website interactivity and makes it easier for listeners to participate in your broadcast, station promotions, and local community. By integrating LiveHelpNow to seamlessly connect listeners with hosts and guests, you can also track call-in participation, offer and gather information, and reduce labor and software costs.
Take advantage of interactive radio software to increase your listener base
Combine your radio station call-in, Chat, email, and requests for information in one low-cost, easy-to-use Cloud-based software program that lets you respond to visitors 24/7. If you are trying to juggle email, customer support for listeners, or promotional campaigns that can boost your ad revenue, we have the right solution.
Need to outsource your live chat support? No problem!
HelpSquad offers trained live chat agents for your business.
LiveHelpNow partnered with HelpSquad to offer 24/7 US Based chat service to field sales and support inquiries on your website
LiveHelpNow - Help Desk Software for Radio Stations, let your website do the talking!
The right customer service tools for your radio station
Interaction with existing and new listeners is essential for radio stations. Make use of all your bandwidth by providing top-notch customer service to website visitors who are looking for information or interested in buying advertising time.
Your Chat agents can welcome visitors to your website at the same time they are responding to an email ticket inquiry about a song or program that aired on your station the night before. With LiveHelpNow, you can offer your visitors their choice of ways to connect with you—through live Chat, SMS-text messaging, or email ticketing. Don’t tie up your staff bouncing phone calls around—give each caller the time and information they need through focused Chat software for radio stations.
Boost real-time participation
Use the LiveHelpNow platform to conduct station promotions, enhance interaction between program hosts or guests, or respond to listener questions in real-time. Gain social insights about listeners, find out what search engine or campaign referred them, or take a look at their open social network profiles to fine-tune your marketing or content offerings.
Integration saves you money
Adding interactivity draws more traffic to your website. By integrating LiveHelpNow with your CRM or Google Analytics, you can gather data on individual callers, making it easier to identify and attract your target audience with focused marketing campaigns. You can even customize LiveHelpNow to create unique website triggers that reflect the look and feel of your website and radio station.
Always-on visitor help
Even when your staff is not available, your website visitors can help themselves on your station website. With LiveHelpNow, you can organize station promotions so that listeners can enter an email ticket to participate. The same ticketing capability works for listeners or website visitors with questions or concerns.
Use LiveHelpNow to create a knowledge base that gives your live Chat agents the ability to deliver pre-written, approved articles to answer frequently asked questions. Post these articles on your website for visitors to access on their own. Take a look at your Chat scripts to find out what information people want most—and use knowledge articles to reduce call-in questions and time wasted by station staff and Chat agents answering the same questions again and again.
Using an integrated, inexpensive platform like LiveHelpNow helps you reduce labor costs while boosting your ability to attract and support your listener base. All queries and comments arrive on your dashboard screen in an organized queue. Your station manager can monitor and assign incoming tickets to appropriate personnel and check at a glance to see which tickets have not been handled.
Don’t wait—work smarter not harder and pay less for better customer service
It does not take a lot of people to provide great customer support—but it does take trained personnel with the right tools. LiveHelpNow makes it easy to train and support your staff and Chat agents. Don’t wait to expand your brand and boost the online profile of your radio station—try a 30-day trial free on us today.