Advantages and Benefits of 24/7 web chat service for Nonprofit Organizations
Nonprofit organizations and non-governmental (NGO) entities take on a lot of responsibility—including providing high-quality information and services on an often tight budget. LiveHelpNow can help. By rolling your constituent and sponsor communications, and education, into your website, you can boost client and donor services, expand your online profile, and keep your financial commitment low.
How to set up a nonprofit?
It is essential to build your nonprofit with care and concern for the mission of your organization and its bottom line. Gain better control of your operating costs by using NGO software that reduces staffing needs while increasing your communications capabilities. The LiveHelpNow live Chat platform delivers Cloud-based online tools to make your mission a reality.
Need to outsource your live chat support? No problem!
HelpSquad offers trained live chat agents for your business.
LiveHelpNow partnered with HelpSquad to offer 24/7 US Based chat service to field sales and support inquiries on your website
LiveHelpNow - Customer Service Software that lets Nonprofit Organizations spend money where it needs to be spent
Connect with your community
Use live Chat to respond to the needs and questions of people and businesses within your service community. Reduce your phone time and free up staff by using PC-based Chat communication that allows you to meet and assist constituents on their platform of choice—whether it is online Chat, SMS-text messaging, or through an email ticket. With LiveHelpNow, your doors are never closed. Visitors to your website who have a question after hours can easily initiate an email ticket or create a callback request to be handled when your staff returns to the office.
Keep donors happy
As part of your fundraising, stakeholder management, or donor relations, it is important to maintain current profiles on individuals and businesses. As you connect with donors, LiveHelpNow helps your Chat agent collect data and build profiles that allow staff members to review and understand the history and background of your donor base.
During fundraising campaigns, our Secure Forms tool makes it easy for your staff to securely exchange confidential financial and other information with potential donors. Secure Forms creates a PCI- and HIPAA-compliant environment that gives you the capability to begin—and finish—a secure transaction involving confidential data from within a Chat session.
Cultivate your website visitors
With LiveHelpNow, you can make contact with visitors on your website. During an outreach campaign, or when a visitor clicks on to your website, you can set triggers to alert your Chat agent of their presence, and interest in your site. Your Chat agent can welcome them to your site, and offer guidance and information about your organization. LiveHelpNow makes your website interactive, and the online tools can easily be learned and used by staff and volunteers alike.
Affordable nonprofit case management software helps you serve your constituents
Education is a big part of the objectives of most nonprofit organizations. By creating awareness of special issues and sharing facts and information, otherwise marginalized topics are made part of a public conversation. LiveHelpNow gives you the tools to create FAQs and a knowledge library to reflect the in-depth understanding of your organization, and provide that information to others. Your knowledge articles are shared with your clients and constituents by agents during Chat sessions. Plus, the information is published as an online reference tool that informs your visitors and improves your profile with internet search engines.
Your nor for profit organizational is important—don’t wait to start getting your message out
Reduce costs and improve organizational communications with LiveHelpNow. For a low monthly fee, you gain access to a toolkit that supports your mission. Try a free 30-day trial today.