Give 24/7 Access to Your Customers
Whether looking for new insurance clients or serving those with claims, the LiveHelpNow platform offers insurance agents robust tools that provide always-on messaging, secure forms for applicants and claims, and analytic and knowledge base technology to assess the success of your strategy in the online insurance marketplace…
LiveHelpNow insurance software tools boost customer service and agency profits
As an insurance agent or agency, relationship management is critical to your profit margin. The LIveHelpNow platform helps you avoid lost calls or mixed up email threads. Just look at the advantages our insurance help desk software can provide:
Keep an open channel: LiveHelpNow keeps your lines of communication—email, live Chat, or SMS-text messaging—open. Visitors to your website choose how to connect with you 24/7, while your Chat agents can respond through any platform from their desktop. Because all incoming messages are routed onto the same dashboard, you can assign questions and email tickets upon arrival—simplifying communication and building a profile for each visitor who contacts you through your website.
After hours, call management gives website visitors a way to leave a message, and for you to receive notice of the call, their content, and contact information. Round-the-clock access gives your clients and potential leads information and service when and how they need it.
More information with less effort: Many new visitors to your insurance company website are looking for basic information about the types of insurance you provide, as well as coverage and other information. With LiveHelpNow’s knowledge base, your visitors can help themselves to information about your company, agents, services, and policies.
You can easily create knowledge articles based on questions commonly asked of your live Chat agents. These professionally prepared “canned” answers can be used by Chat agents to immediately respond to questions. Website visitors can also access articles without live Chat help if desired.
Robust live Chat tools: Sharing expertise and caring for customers is a big part of the insurance industry. Your clients want to know you have the knowledge and professionalism to help them when they need to use their insurance policy.
Our live Chat tools support current and potential clients by giving them rapid access to someone who can help instead of voice mail. Because relationship building is so important, you can also use our Sentiment Analysis feature that automatically notifies a manager when our software identifies a client is becoming unhappy during a Chat session. Sentiment analysis gives you the opportunity to intervene in a Chat that could otherwise lead to an unhappy customer, or even an unfavorable review on social media.
Is your customer service team overwhelmed?
Considering outsourcing your chat service? No problem!
LiveHelpNow partnered with HelpSquad to offer 24/7 US Based chat service to field sales and support inquiries on your travel website
Analytics help you understand your market and client needs—plus boost your bottom line
We make your data easy to understand by crunching the numbers for you. Find out what prospective clients are looking for, how many people are checking out your website, and from which search engine. You can even get an overview of how visitors are using your website. This information and much more is available on a daily basis through your LiveHelpNow dashboard. You can fine tune your Chat agent assignments, make marketing and website decisions and more, when you have hard data in hand to support your decisions.
Give your clients and website visitor’s better, more affordable customer service with less confusion. Find out how you can use LiveHelpNow to attract and sign up new insurance customers today by checking out a 30-day trial for free!
Be in the Know with Live Chat
The livechat feature in LiveHelpNow’s arsenal of interactive products allows your agents to work directly with clients who are browsing your Web site. For instance, if a visitor does a keyword search for a vehicle policy, the agent will see this, real time, and can offer to help find a policy that will match their needs. In most cases, having this type of interaction will be very effective in leading that customer into a sale.
Quality customer service is the number one request from most customers. LiveHelpNow gives insurance agents the cutting edge tools they need to do this. With real time data analysis and an automatically updated knowledge base, your agents can see what customers are looking for based on keyword searches and browsing patterns on your agency’s Web site. This gives you and your agents the ability to give the best customer service throughout the entire sales process.