Increase sales quickly
Whether you have an e-commerce boutique or large retail concern, the trend toward designing beautiful garden and home spaces is here to stay. As more people entertain at home and make outdoor living rooms in their garden, make sure you are reaching your audience and serving your customers through smart choices in Cloud-based communication and customer support software.
Help your clients with home and garden ideas
LiveHelpNow offers home garden customer support software to businesses catering to those interested in home furnishings and landscaping. With the ability to customize the platform so it reflects the look and feel of your brand, LiveHelpNow has the right tools to help your customers.
Is your customer service team overwhelmed?
Considering outsourcing your chat service? No problem!
LiveHelpNow partnered with HelpSquad to offer 24/7 US Based chat service to field sales and support inquiries on your travel website
LiveHelpNow - Customer Service software for Home and Garden stores that lets your website do the selling!
Affordable and easy to install, LiveHelpNow adds interactivity to your website. Your Chat agent can serve multiple website visitors through an integrated dashboard that captures customer inquiries through online Chat, SMS-text messaging, or email ticket.
While your agent greets a new visitor to your website, they may also be seamlessly serving a customer entering a special order via live Chat, while also delivering the status of an order to another client via email ticket. Efficient, helpful client support means your customers are happy, your staff or Chat agents are helping make and facilitate sales, and the days of mixed up email threads and lost telephone messages are gone.
Knowledge and design
Knowledge and design information are important in the Home and Garden industry. Landscape design goes hand in hand with selecting hardscape and plant material for gardens that are new or under renovation. Whether you are in horticultural or landscape design, offer specialized gardening tools and equipment, or you sell plant material, your customers have lots of questions.
With live Chat, you can assign customer inquiries to the specialists on your staff best equipped to answer. Or, better yet, you can create informative knowledge materials your Chat agents can provide to consumers interested in general information on frequently asked topics. These articles about your products, services, or general home garden knowledge can also be published through LiveHelpNow on your website to create a library of horticultural information for your visitors to help themselves.
Your knowledge library helps new customers find your website. Plus, publishing articles on your website optimizes your site for search engines—and consumers interested in those topics and products.
Use analytics and build customer profiles
E-commerce stores that serve the home and garden industry depend on new and repeat business. With each Chat session, your agents collect information to build individual customer profiles and aggregate information about the type of products and information that bring visitors to your site. Create informative FAQs, assess inventory needs, and tweak your marketing strategies by evaluating user statistics delivered daily to your LiveHelpNow dashboard.
LiveHelpNow makes it easier for you to offer excellent customer care
Don’t wait to streamline your website communications and interactivity. LiveHelpNow is a best-in-class, affordable live Chat platform with robust capabilities to serve your home and garden business. Try a free 30-day trial today!