Chat support suite

Real-time support solution that’s super fast and oh so reliable.

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HELP DESK SUITE

Our flexible ticketing platform is a cinch to use for any agent.

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FAQ BUILDER

Speed up all your support processes with integrated FAQ pages.

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Education

Chat service for Colleges and Universities

Secure Prospective Students While Assisting Current Ones

Recruiting college students is competitive. Unless your recruitment website offers both information and live support, interested students may check elsewhere for the help—and education—they seek. LiveHelpNow gives college recruiting sites an edge with incoming students, providing a clear channel for information about admissions, areas of study, and on-campus services…

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Don't wait!

Get high marks from prospective students, administrators, and your student body

LiveHelpNow is a robust platform for connecting prospective and current students to information, teachers, and future success. From supporting the needs of new students to creating dialogue between teachers and students, the lines of communication are open when you choose LiveHelpNow.

Is your customer service team overwhelmed?

Considering outsourcing your chat service? No problem!
LiveHelpNow partnered with HelpSquad to offer 24/7 US Based chat service to field sales and support inquiries on your travel website

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LiveHelpNow Advantages and Benefits for Higher Education

A tool that boosts college recruiting and administration at the same time

Communication is critical to parents and students who are evaluating your educational institution. When questions arise, LiveHelpNow gives prospective students immediate access to knowledgeable live Chat agents who can help them with their question and connect them to the right department on campus. Getting the right information during the college search process helps students make good choices. Plus, your campus makes a competitive impression by effectively and quickly responding to student needs.

Live Chat for higher education? Why?

Higher education is the next road to learning for high school students and those returning to school for academic credentials. Learners are important consumers who benefit from the always-on support offered by LiveHelpNow. Here are some of the ways our educational clients use the platform to help their students, staff, and administrators:

24/7 support

For students who need to contact instructors, LiveHelpNow offers real-time support through multiple means including live Chat, SMS-text messaging, and email ticketing. If your Chat agents are not available, a student can initiate an email ticket to find the information they need. When your Chat agents return, incoming Chats, tickets, and callback messages are organized and displayed for assignment. Messaging is used for administrative support, and also to get instructor help from students with questions. For new students, live or online Chat helps smooth out the transition to a new school and provides valuable information about important resources and procedures.

Adaptive knowledge tools

LiveHelpNow gives instructors the software they need to message with students in a simple, organized dashboard. Teachers can easily transmit class materials or point students to an online knowledge resource. Even when the instructor is not online, students can ask course questions and request a callback through Chat, email, or text.

Improve performance through analytics

You do not need to know how to crunch numbers to use the easy-to-understand analytics delivered daily by LiveHelpNow. Get an overview of the issues handled by your Chat agents, types of information requested, and length of session time. You can even create customizable surveys for students and users to provide proactive feedback on what works—and what could work better.

LiveHelpNow for college recruiting, administration, and as a teacher resource

LiveHelpNow is an affordable live Chat platform that delivers instant interactivity, information, and support to users. Customer experience is everything, especially in education. If you do not already use LiveHelpNow, find out what you are missing with a free 30-day trial of tools you can use to give your college a competitive edge.

Waiting is for lobbies and bus stops.

Questions?