Looking for a way to increase your efficiency?
Communication is a key aspect of high quality medical care. Now physician live Chat software from LiveHelpNow takes its place alongside your patient portal to promote wellness, deliver secure communication options, and help reduce your operating expenses.
Promoting patient health—and the profits of your medical practice
The website of your medical practice is a versatile tool that serves both you and your patients. By adding interactivity to your website environment, you speed service to existing clients, give your medical staff the tools to securely interact with patients, and display the professional knowledge needed to attract new patients to your office.
Is your customer service team overwhelmed?
Considering outsourcing your chat service? No problem!
LiveHelpNow partnered with HelpSquad to offer 24/7 US Based chat service to field sales and support inquiries on your travel website
LiveHelpNow Software for Doctors-- let your website do the selling!
How does live Chat software help your bottom line?
Choosing digital tools that best serve your practice is easy with LiveHelpNow—we offer a complete suite of capabilities to support your patients and staff. LiveHelpNow is an affordable, subscription-based platform that you can customize to your own environment.
The service never goes stale as we continually develop and drive new features to the platform at no extra cost to you. Easy to implement and set up in minutes, you do not need a technical expert on staff to get up and going. We are what we sell, and our customer support team is always available when you have questions or need support.
Secure patient interaction
Maintaining the privacy of medical and personal information is important. LiveHelpNow is a secure, Cloud-based platform that even enables you to transmit sensitive documents , like medical records, in a HIPAA and PCI-compliant environment. Your live Chat agents, or medical staff, can discuss medical information with patients, knowing your communication is secure.
Our medical practice software increases the number of patients you can serve while reducing your expenses. Your patients can contact your office on their device of choice—through online Chat, email ticketing, or via SMS-text messaging.
Inquiries are captured on an integrated screen where your manager can assign the tickets to different agents or medical personnel. Schedule, confirm, and change appointments, offer live Chat with doctors, or educational outreach through medical personnel. You can prioritize and categorize questions and issues, efficiently handle patient communications, and integrate the service on your website with your patient portal.
Use your knowledge base
Get better value from your website by creating a LiveHelpNow knowledge base to develop accurate messaging for live Chat agents and knowledge articles for your patients. Billing and admission procedures, office policy, HIPAA information, health and wellness articles, and more are available at a click for your practice patients interested in self-help.
Analytics provided for you
Use your dashboard to monitor or manage Chat sessions, view daily statistics, or get an overview on how your practice measures up in terms of quality customer service. Design a custom contact form to collect patient data to build individual profiles and help you compare your present patient base with your longer-term marketing strategies.
Don’t wait—improve patient customer service and reduce the operating expenses of your medical group
Use LiveHelpNow to streamline patient communications and improve your bottom line. Check out a free, full-featured 30-day trial of LiveHelpNow today.