Webchat service and Knowledge base system help your practice attract new patients
Improve patient satisfaction and your balance sheet at the same time with LiveHelpNow. While you provide essential services to your patients, you can better your bottom line through capturing patient scheduling, communications and analytics in one, easy-to-use, full-service communications and customer service tool kit.
Secure Cloud-based tools to meet your dental practice needs
Offering high quality patient support as well as professional dental services keeps your practice competitive. Your patients, staff, hygienists, and dentists save time using secure integrated communication tools to schedule and treat patients, as well as run an efficient, cost-effective dental practice.
Need to outsource your live chat support? No problem!
HelpSquad offers trained live chat agents for your business.
LiveHelpNow partnered with HelpSquad to offer 24/7 US Based chat service to field sales and support inquiries on your website
LiveHelpNow - Help Desk Software for dental practices. Let your website attract new patients!
How does live Chat help with dental scheduling and service?
LiveHelpNow helps you build a unique profile for each of your patients. As they contact and schedule services with your practice, you gain a wealth of information on their history and preferences with each scheduling or Chat encounter. Using LiveHelpNow, patients can reach out to you on the device of their choice—through online Chat, SMS-text messaging, or via an email ticket. Make it easy for your patients to schedule or reschedule appointments, ask billing questions, or check with staff about a dental problem they are experiencing—all through time and money saving live Chat.
Our integrated Chat screen shows your pending queries or calls. You can prioritize or assign inquiries to a Chat agent or administrative and professional staff. Because your Chat agent can securely handle multiple sessions simultaneously, you save time and labor costs, while providing accurate, approved messaging to your patients.
Your knowledge base saves you time and improves the profile of your dental practice
Your website is usually the first, and sometimes only, chance you have to turn a website browser into a new patient for your dental practice. We can help you create knowledge articles and messaging for use by your Chat agents to answer commonly asked questions. Your website visitors can also browse the knowledge articles on your website. Create and provide helpful information on your services, dental practice policies, and specialty services. A knowledge base saves calls to your office. Customize LiveHelpNow to reflect your environment, and set website triggers for Chat agents to provide your visitors with the information and services they need
Always-on communication ensures your patients can leave a callback message
Even when your Chat agents have gone home, your website is still lights on, offering interactive email ticketing and callback opportunities. Your patient, or interested website visitor, can request a callback—which is visible to your Chat agent or staff through one organized screen. No more missed emails or phone calls. You can easily configure callback requests to trigger an alert so that you receive notice of the callback request, the sender, and their message.
Dental practice software that makes your patients smile
LiveHelpNow is affordable dental scheduling and communications software that gives your website instant interactivity, streamlined customer service, and analytics without the need for you to crunch numbers. Try LiveHelpNow for yourself—we offer a free 30-day trial to let you see just how helpful we can be.