Make your job easier
Effective communication is a basic aspect of credit counseling services. LiveHelpNow offers a suite of robust online tools to help you serve clients seeking debt advice. Features like live Chat, call management, email ticketing, and our knowledge base give you capabilities to structure, schedule, and deliver your services—while giving your clients terrific accessibility and increasing your own business profits. LiveHelpNow is affordable, easy to install and learn, and can be customized to reflect your counseling practice.
Do you offer credit help services? Use LiveHelpNow to boost your business profits
Clients seeking advice about credit and debit load often feel pressured and stressed. Customer service and information are two important tools to help your clients better understand their situation and enables you to develop successful financial strategies to improve their situation. Through LiveHelpNow, you can take advantage of bundled communications tools that give you capabilities that include:
Need to outsource your live chat support? No problem!
HelpSquad offers trained live chat agents for your business.
LiveHelpNow partnered with HelpSquad to offer 24/7 US Based chat service to field sales and support inquiries on your website
LiveHelpNow - Customer Service Software for Credit Counselors that lets you provide immediate help to your clients
Live Chat lets you serve clients and manage your workload
You can access LiveHelpNow from your PC or mobile device —and your clients can do the same. Using live Chat means you can get down to business with your clients without lengthy time on the telephone, giving your client a faster pathway to advice about their debt. Live Chat adds interactivity to your website, giving you the opportunity to serve clients from an easy Chat tab on your site, or through a proactive “welcome” Chat box when they arrive on your site.
You can set triggers and alerts that let you know a visitor is on your website or someone has requested a Chat session. If you are not in the office, or the contact comes after hours, LiveHelpNow call management lets visitors initiate an email ticket that is routed to your unified dashboard. From your dashboard, you or your staff can view a list of Chat sessions that are in process—or that still require callback
When visitors or current clients initiate a Chat session, you can use a customizable form for your visitor to describe their concern or service needs. As a credit counselor, this initial information is important to assess the kind of services you offer that might be helpful to this client. You clients can even securely share PCI- and HIPAA-compliant information via chat.
When visitors initiate a Chat session with you, LiveHelpNow collects important information including their location, the referring search engine, and even information from social media profiles they may have open at that time. More information about your visitor helps you serve them more efficiently and tailor offers to meet their needs.
Knowledge base helps you—and your clients
A natural part of any debt solutions software is information that can help your client. By reviewing your Chat transcripts, you can learn what questions people ask most often. Using article layouts and design templates provided by LiveHelpNow, you can easily create and publish FAQs that help visitors and clients understand your office, your services, and information about credit counseling.
These knowledge base articles can be transmitted straight to your clients during a Chat session, or you can publish them on your site for visitors. You can also boost your search engine ratings and develop leads by publishing optimized articles about topics people want to understand when they seek debt counseling. By offering free information on your website, you demonstrate your expertise and willingness to share your professional knowledge.
Take a quick look at how LiveHelpNow can help your business
With live Chat, knowledge base, analytics, call management, and much more, LiveHelpNow boosts your bottom line while you help clients find financial solutions.
Keep your operating costs down and your customer service satisfaction high with LiveHelpNow
Create a workflow that keeps you efficient and profitable while helping your clients with debt advice and solutions. Find out more about LiveHelpNow by trying a free 30-day trial today!