Live Chat and Email-Ticket Management keeps you connected with your customers
Reach out to your clients with high quality, low cost online career coaching tools from LiveHelpNow. Improve your profit and your customer service by using tools that help you understand and meet the needs of people looking to you to jump-start, or transition, their career. Affordable, easy-to use, and packed with functionality, LiveHelpNow is business coaching software you cannot afford to be without.
LiveHelpNow connects you with new and existing clients
Career coaching is about helping clients make the right choices and connections. Talking through a change, researching possibilities, and prototyping new careers is all part of helping clients move forward in their career plan. LiveHelpNow offers a host of features for those who provide professional coaching services:
Is your customer service team overwhelmed?
Considering outsourcing your chat service? No problem!
LiveHelpNow partnered with HelpSquad to offer 24/7 US Based chat service to field sales and support inquiries on your travel website
Personal connection for professional advancement
Keep it personal
When you use live Chat to connect with your clients, you reduce the amount of time you spend on phone calls, and increase the value of time you spend with each client. Depending on the scope of your services, you may provide personal counseling, career counseling, resume and interview preparation, and more. Use live Chat to schedule appointments, provide ongoing advice, or get back to a website visitor interested in your services.
Manage your professional communications from the LiveHelpNow dashboard that consolidates contacts from clients and website visitors who have reached out through Chat, email ticketing, or SMS-text messaging. Use mobile or PC to respond—and let your clients do the same.
With LiveHelpNow, you enjoy easy, accessible communication that delivers data, tracks your contacts, builds profiles, and eliminates tangled email threads, missed text messages, and time spent fruitlessly trying to return phone calls. LiveHelpNow adds interactivity to your website, helps you understand visitors, and gives them a chance to communicate with you, or your Chat agents, when they are considering a different move in the job market.
Knowledge that helps you and your clients
LiveHelpNow lets you collect information to help your clients—and helps you share your expertise through FAQs and knowledge articles published on your website.
Real time visitor monitoring gives you information on visitors to your website. You can create customer and marketing lists by understanding where visitors are, how they found your site, and whether they have been on your site before. When you Chat with a website visitor, you can view information from their open social network profiles. This gives you the ability to speak more specifically to your potential client, and better target the types of career coaching services you might be able to offer them.
LiveHelpNow also gives you ready-to-use design and document templates to create your own FAQs and online knowledge library . How does that help? You can reduce the time you, or your Chat agents, spend answering commonly asked questions. Easily create an article about your profile and experience, services, and your office to use during Chat sessions and as background information on your website.
• Understand your numbers and your service
No need to crunch numbers—LiveHelpNow delivers daily analytics to your dashboard about your Chat performance, including number of visitors, dropped calls, Chat history and transcripts. Integrate LiveHelpNow with an existing Google Analytics account—or use the data to make your own marketing tweaks as you serve current customers and develop new leads.
Check out how LiveHelpNow can work with career coaching practice
With LiveHelpNow, you can provide professional service and reduce your operating costs. Don’t wait—try LiveHelpNow free for 30-days and see how easy it is to help your clients, and your budget, at the same time.