Chat support suite

Real-time support solution that’s super fast and oh so reliable.

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HELP DESK SUITE

Our flexible ticketing platform is a cinch to use for any agent.

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Speed up all your support processes with integrated FAQ pages.

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Visitor triggers

Let LiveHelpNow live chat software help you with marketing automation for your website

Trigger chat invitations based on visitor attributes

LiveHelpNow allows you to send chat invitations proactively or automatically but you can take engagement to the next level by inviting visitors to chat dynamically. Select chat pre-conditions from an extensive list of visitor attributes to trigger a chat invitation with your custom, targeted message.

Tag your visitors with custom labels automatically

You can label visitors with custom tags that add an extra layer of meaning to the data already provided by LiveHelpNow's real-time visitor monitoring. Tag visitors manually in the operator panel or automatically based on their attributes with Visitor Triggers.

Apply Lead Scoring to key visitor attributes

If the goal of your website is to generate leads then you can use Lead Scoring to apply weighted values to different visitor attributes including their basic details, the actions they take on your site, and even pre-chat details that are passed through when chats start. Each visitor's lead score is cumulative and you can trigger actions, like chat invitations, to engage them when their score reaches a high value.

Route visitors to the correct operators dynamically

You can create multiple chat windows and route visitors to agent groups (departments) automatically based on the page where they start chats or allow them to select a department themselves. If you'd rather assign visitors to agents based on the details they enter before a chat starts then you can setup Visitor Triggers that route chats dynamically.

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