Chat support suite

Real-time support solution that’s super fast and oh so reliable.

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HELP DESK SUITE

Our flexible ticketing platform is a cinch to use for any agent.

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FAQ BUILDER

Speed up all your support processes with integrated FAQ pages.

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Applications
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Plugins & Integrations
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Documentation
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Flexible, call center ready Live Chat System

Rated #1 live chat 8 years running, leader and innovator with numerous patents in the space

Customize multiple chat windows

Create distinct chat windows for each functional area of your site, each customer language you support, and each website your team serves. Every LiveHelpNow chat window is mobile friendly and includes its own customizable workflows.

Support multiple customer languages


Create customized chat portals for each language your team supports and route international customers to the agents that are best suited to help them.

Organize operators into departments

If you have multiple operators on your team then you can group them into departments based on their skills, the languages they speak, or the websites they support. Operators that have a variety of skills or speak several languages can be added to multiple departments.

Route visitors to operators by department

Apply a simple change to your chat code to route visitors to the correct department automatically based on the page where they start chats. Alternatively, allow visitors to pick the department they'd like to chat with themselves by making a simple pre-chat selection. You may also route chats dynamically using triggers.

Manage operator view access and permissions

Once you're routing visitors to different departments you can easily limit each operator's view of browsing and chatting visitors to include only the ones you want them to see. As an administrator you can also set each operator's permissions and restrict their access to executive-level account information.

Waiting is for lobbies and bus stops.

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