Easily add, categorize, tag and track your knowledge base content.
Customers are after instant gratification, instant answers. They do not have time to be on hold. They have simple questions which require simple answers.
Give customers instant access to easily searchable answers in a customizable web portal that integrates seamlessly with your website, business processes, and other LiveHelpNow services such as Live Chat and Support Ticket systems.
Publish detailed answers to frequently asked questions in your self-service support center and give customers 24/7 access to a library of support documentation. Share FAQ articles with customers in chats, emails, or tickets and place them anywhere on your website- each article has its own unique URL that will work no matter how many times the article is edited.
Visitors browsing your website can search for answers to specific questions or toggle between categories if they want to learn more general information about your offerings. Create as many categories and subcategories as you need to make product information accessible to your visitors.