Chat support suite

Real-time support solution that’s super fast and oh so reliable.

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Our flexible ticketing platform is a cinch to use for any agent.

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Speed up all your support processes with integrated FAQ pages.

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Plugins & Integrations
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Agent Handbook
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Agent Test
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Beautiful, Customizable Self-Service portal

Easily add, categorize, tag and track your knowledge base content.

Self-service portal reduces customer support volume by 60%

Customers are after instant gratification, instant answers. They do not have time to be on hold. They have simple questions which require simple answers.
Give customers instant access to easily searchable answers in a customizable web portal that integrates seamlessly with your website, business processes, and other LiveHelpNow services such as Live Chat and Support Ticket systems.

Callback form

Answer complicated questions with ease

Publish detailed answers to frequently asked questions in your self-service support center and give customers 24/7 access to a library of support documentation. Share FAQ articles with customers in chats, emails, or tickets and place them anywhere on your website- each article has its own unique URL that will work no matter how many times the article is edited.

self service portal example

Organize FAQs into easy to navigate categories

Visitors browsing your website can search for answers to specific questions or toggle between categories if they want to learn more general information about your offerings. Create as many categories and subcategories as you need to make product information accessible to your visitors.

Create articles using a simple FAQ template
Adding new articles to the Knowledge Base is a breeze using the built in Q&A template. Format text, markup paragraphs, add images, embed videos and publish articles without consulting your IT department. Add articles as needed or build your knowledge base proactively by adding answers to questions that customers frequently ask in LiveHelpNow chats, tickets, and callback requests.

embedded faq search

Update Knowledge Base articles effortlessly
Make changes to existing articles and Knowledge Base categories instantly in your web panel. Control which team members have view-only access to your Knowledge Base and which ones have the ability to create or edit articles.

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