Seamlessly integrated, branded self-service portal into your existing website
A Knowledge Base is a powerful catalyst for customer satisfaction in its own right and when you combine its support library with LiveHelpNow Live Chat, Ticketing and Callback services you get a package of benefits that you won't find in any other help desk software.
Offer customers a variety of support options- Give customers instant access to answers anywhere on your site with the HelpOut Tab. Chat, Ticketing, and Callback subscribers can add these options to the HelpOut Tab and provide customers with a full range of streamlined support channels to choose from.
Reduce support costs and increase customer satisfaction- Agents that field live chats and support tickets can link customers to helpful articles with one click, greatly reducing their average handling time (AHT) per interaction. Customers, in turn, love getting the specific information they're looking for without waiting around or being transferred.
Leverage chats, tickets, and calls to improve support quality- Chat, Ticket, and Callback transcripts are an invaluable resource filled with best practices, success stories, helpful suggestions, and cautionary tales waiting to be discovered and utilized as teaching tools. Incorporate insights from your conversations with customers into Knowledge Base articles and beyond to continuously improve support quality.