Add a self-service support center to your website
The LiveHelpNow Knowledge Base System is a complete self-service support solution for your brand. Give customers instant access to answers in a customizable web portal that integrates seamlessly with your website, business processes, and other LiveHelpNow services such as Live Chat and Support Ticket systems.
The homepage of the Knowledge Base displays your latest, most popular, and top rated FAQ articles to the customers and prospects browsing your site. Customers that want to stay informed about your offerings can subscribe to an RSS feed for streaming article updates. Prospects browsing the web for similar solutions will find yours in their search results- the more FAQ articles you publish, the more you'll be increasing the SEO of your website.
Every FAQ article you add is easily accessible to the customers browsing your site using a full-text article search bar built into the Knowledge Base. Extend self-service options to customers anywhere on your site with the LiveHelpNow HelpOut Tab- a slick right-tab with a FAQ search bar that also works with any combination of LiveHelpNow services.