Chat support suite

Real-time support solution that’s super fast and oh so reliable.

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HELP DESK SUITE

Our flexible ticketing platform is a cinch to use for any agent.

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FAQ BUILDER

Speed up all your support processes with integrated FAQ pages.

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Applications
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Plugins & Integrations
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Documentation
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Customer feedback

How useful is your knowledge base content?

Give customers a voice in your support center

Leverage customer feedback to improve the effectiveness of your support team without spending all of your time moderating discussions. Customers can rate your Knowledge Base articles and leave article comments for you to review. Take action by improving your FAQs and gain insights into the types of solutions your customers are looking for.

Leverage your top rated support resources

FAQ articles with the best ratings are displayed on your support center home page so customers can see each others' favorite solutions front and center. Every article's average rating is logged and reported in LiveHelpNow Analytics for you to review so you know which answers need additional polish and which produce the best outcomes for customers.

Encourage commentary around your brand

Allow customers to share the ways they benefitted from your Knowledge Base and suggest improvements in article comments. Every comment is attributed to the person who submitted it, increasing the SEO of your site. You retain full control over which comments are published and you choose whether to enable comments per article or globally.

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Questions?