Chat support suite

Real-time support solution that’s super fast and oh so reliable.

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HELP DESK SUITE

Our flexible ticketing platform is a cinch to use for any agent.

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FAQ BUILDER

Speed up all your support processes with integrated FAQ pages.

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Applications
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Plugins & Integrations
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Documentation
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Email support automation

Automated rules, worflows and SLAs to manage email and social media support inquiries

Customer support workflow management with ticket triggers

From smart ticket routing to SLA management to custom notifications and so much more.
Use triggers to take action based on new tickets or changes to an existing ticket. For example, assign tickets to departments/operators based on ticket/email content or source. Escalate priority, change categories, add tags based on ticket status/state/attributes.

Automatically escalate, remind and resolve ticket inquiries

Assign tickets to properly skilled operators automatically based on email subject, email body, email source, ticket category and many other possible conditions.

Trigger changes to ticket status, priority, category, and other ticket attributes automatically.

Schedule your ticket triggers for specific time periods and days of the week.

Apply actions to multiple tickets at once automatically

Truly limitless conditions and actions sets to automate ticket workflows
ticket trigger conditions ticket trigger actions

Intelligent email support automation

Assign tickets to properly skilled operators

Play to the strengths of every member on your support team by assigning tickets to the operators that are most qualified to answer them. Create as many ticket status email templates as you need to address every type of customer inquiry you receive. Group your team into internal departments based on their skills and assign tickets by department.

Forward ticket copies and add watchers to tickets

Forwarding a ticket copy is just like forwarding an email to a colleague. You can share ticket copies with anyone inside or outside of your team. In addition to sending carbon copies of ticket comments you can add internal or external users as watchers on your tickets and let LiveHelpNow keep them updated whenever there's a change in ticket status.

View other operators' tickets and add notes

The biggest benefit of streamlining email support is the time you save when handling customer inquiries becomes a team effort. Speed resolutions along by viewing other operators' tickets and adding your own notes. Raise customer satisfaction to new heights by reducing average handling times to an all-time low.

Email-Ticket Management account administrators can restrict operator access to the tickets assigned to them or the tickets in their department. Ticket notes left by supervisors and colleagues can be visible to the customer (public) or hidden from customer view (private).

Manage support workflows with Ticket Triggers

Another benefit of ticketing systems over traditional email support is the ability to manage ticket workflows manually or automatically based on Ticket Triggers that you specify.

Assign tickets to properly skilled operators automatically based on email subject, email body, email source, ticket category and many other possible conditions.

Trigger changes to ticket status, priority, category, and other ticket attributes automatically.

Schedule your ticket triggers for specific time periods and days of the week.

Waiting is for lobbies and bus stops.

Questions?