Go omnichannel with having live chat, SMS, Facebook, Twitter, Email and now Phone calls tracked within one customer service platform
Each callback request is one conversation in the relationship between you and a customer just as callback requests are one chapter in your customer service team's story. It isn't easy to follow the arc of a story if you're limited to one page, or one callback request, at a time. LiveHelpNow archives your callback requests and displays a time-stamped contact history in each one with links to the customer's other callbacks so you get a better read on every situation. If you bundle Call Management with LiveHelpNow Live Chat and Ticket Support Management solutions then you'll also see customers' chats and tickets threaded into the contact history of each callback.
Easily see trends and opportunities created by your customer service team by analyzing phone call volume and comparing it to live chat and support ticket volumes.
Each customer service interaction, whether it is a callback, live chat, email or facebook chat is automatically tagged and categorized for further mining by analysts.
Callback evolution, as per LiveHelpNow.