Chat support suite

Real-time support solution that’s super fast and oh so reliable.

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HELP DESK SUITE

Our flexible ticketing platform is a cinch to use for any agent.

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FAQ BUILDER

Speed up all your support processes with integrated FAQ pages.

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Applications
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Plugins & Integrations
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Callback form submission

Provide ability to your customers to reach you 24/7/365, but on your terms!

24/7 Availability

You wouldn't leave your business’s telephone without an answering machine so, don’t do it on your website. LiveHelpNow 24/7 Callback Request system allows your customers to notify you when they need to speak with a live operator, rather than through chat or email correspondence.

Digital Answering Machine: Callback request management acts as a virtual answering machine for your website, so customer messages are organized, trackable, and archived for later review and response at specified by customer times.

Customizable Forms

Gather all the information you need to help you answer customers' questions before you pick up the phone to call them back in a customizable callback request form that features your company's logo and messaging.
Add callback request buttons to your site by pasting a short snippet of code onto your website's pages. Choose a button from the library of options or create one using your own images.
Display a callback icon together with shortcuts to other LiveHelpNow help desk services like Live Chat, Ticketing, or the Knowledge Base using the versatile Embedded Widget- a floating side tab that gives your customers a variety of support options to choose from.

Callback form

Review contact history

Track and archive your calls, or keep transcripts for training and quality assurance purposes.

Each callback request is one conversation in the relationship between you and a customer just as callback requests are one chapter in your customer service team's story.
It isn't easy to follow the arc of a story if you're limited to one page, or one callback request, at a time.
LiveHelpNow archives your callback requests and displays a time-stamped contact history in each one with links to the customer's other callbacks so you get a better read on every situation.
If you bundle Call Management with LiveHelpNow Live Chat and Ticket Management solutions then you'll also see customers' chats and tickets threaded into the contact history of each callback.
invite visitors

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