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Callback request tracking | Call logs

Easily track callback requests, see who responded to each, how long the call took and what it was about.

Track, Escalate and Report on Callback requests from your customers

LiveHelpnow Callback Management System acts as a virtual voicemail for your website.
It allows you to offer customers 24/7 callback requests, call tracking, customizable forms, Call back duration times, and a way to notify you when they need to speak with a live operator.
Easily log and report on your incoming callback requests.

Digital Answering Machine: Callback request management acts as a virtual answering machine for your website, so customer messages are organized, trackable, and archived for later review and response at specified by customer times.

Customizable Callback Request Forms

Gather all the information you need to help you answer customers' questions before you pick up the phone to call them back in a customizable callback request form that features your company's logo and messaging.
Add callback request buttons to your site by pasting a short snippet of code onto your website's pages. Choose a button from the library of options or create one using your own images.
Display a callback icon together with shortcuts to other LiveHelpNow help desk services like Live Chat, Ticketing, or the Knowledge Base using the versatile Embedded Widget- a floating side tab that gives your customers a variety of support options to choose from.

Callback form

Delegate callback requests

Collaborate, Delegate and Escalate Callback requests to other members of your team

After reviewing a callback request you can assign it to an agent on your team with the appropriate skills to handle it. Group agents into departments based on their skills and assign open callbacks to a group for its first available agent to accept and resolve.

LiveHelpNow notifies callback assignees instantly with an email containing all the details of the request and displays a visual alert in their operator panels that reminds them to close the callback.

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