Chat support suite

Real-time support solution that’s super fast and oh so reliable.

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HELP DESK SUITE

Our flexible ticketing platform is a cinch to use for any agent.

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FAQ BUILDER

Speed up all your support processes with integrated FAQ pages.

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Applications
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Plugins & Integrations
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Documentation
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Call Management

Provide availability to your customers 24/7, but on your terms!

24/7 Availability

You wouldn't leave your business’s telephone without an answering machine so, don’t do it on your website. Our 24/7 Callback Request system allows your customers to notify you when they need to speak with a live operator, rather than through chat or email correspondence.

Digital Answering Machine: Call management acts as a virtual answering machine for your business, so customer messages are organized, trackable, and archived for later review.

Review Calls, Chats, or Tickets: See all the available information about customers who have left messages. Have they chatted with you before? Do they have open tickets? Stay informed about each customer’s history so you can address their issue appropriately.

Customizable Forms

A fully customizable form on your site collects the visitor's contact information as well as the time at which they'd like you to call them back. The callback requests are then queued and assigned to your staff to ensure that all customer queries are resolved in a timely fashion. Additionally, you can choose to be notified about callbacks via email or text message.

Callback form

Track and Archive

Track and archive your calls, or keep transcripts for training and quality assurance purposes.

  • Assign callback requests to departments or operators
  • See who returned the call, how long it took and what it was about.
  • Analyze the callback volume and effectiveness with analytics
invite visitors

Waiting is for lobbies and bus stops.

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