Chat support suite

Real-time support solution that’s super fast and oh so reliable.

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HELP DESK SUITE

Our flexible ticketing platform is a cinch to use for any agent.

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FAQ BUILDER

Speed up all your support processes with integrated FAQ pages.

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Applications
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Plugins & Integrations
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Documentation
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Reduce the costs of phone support

Be available to your customers 24/7/365, but on your terms!

Control phone call volume in your call center

Customers that call your business don't appreciate waiting on hold or dealing with a complex IVR system when they expect to speak with a human being. Extended time on hold leads to abandoned calls and mounting customer frustration that get taken out on your agents, increasing the time it takes them to handle each call and contributing to burnout. Given the option, customers would prefer to get a callback at a time that's convenient for them. Capture callback requests on your website to eliminate hold time, reduce average handling time, and lower phone support costs across the board.

Callback form

Seize missed sales opportunities

Prospective customers that browse your website at odd hours are just as valuable as the ones that visit when your phone lines are open. Offer every prospect the ability to request a callback whether they visit your site during the day or night and capture existing sales opportunities you never knew you had.

open for business with callback

Work as a team

When you want to make a positive impact on customers or prospects it's always best to strike while the iron is hot. LiveHelpNow notifies you instantly when a callback request is submitted so you can respond as soon as you become available. Get alerted on your mobile device via SMS(text), email or both.

  • Assign callback requests to departments or operators
  • See who returned the call, how long it took and what it was about.
  • Analyze the callback volume and effectiveness with analytics
invite visitors

Waiting is for lobbies and bus stops.

Questions?