Versatile live chat system, adaptive to any workflow and any volume. Innovative with numerous patents in the space.
HIPAA and PCI compliant, financial grade security allowing collection of private information including credit card numbers directly in chat
Real-time agent monitoring and coaching (
Automatic language translation allowing agents to chat in any language
Support unlimited brands,
Integrated customer surveys,
Integrates with any CRM,
Targeted customer engagement,
Customer satisfaction scorecard,
Exportable dynamic enterprise level reports,
Skill based routing and queuing,
Agent permissions and restrictions,
Automated tagging, Chat sentiment analysis and so much more!