Securely exchange confidential customer information in a live chat session or via email
Until now, it was impossible to collect PHI, Financial or any other confidential information in a live chat or an email. Why? Because chat and email provide clear text communication, which is not HIPAA and PCI compliant. Fortunately, LiveHelpNow offers an innovative solution called Secure Forms.
At LiveHelpNow, we don't only know how to spell security – we’re big believers in it. In the past, our chat sessions have been great for holding secure online conversations with prospects and clients but there was no simple way to securely share confidential information.
That was then – and this is now. Our unique new Secure Forms tool enables you to create any form to collect any information on the fly. You can securely receive loan applications, credit card information and much more from customers – from right within your chat session. Or you can email customers a link to a secure – and PCI/HIPAA-compliant— form to collect medical, order or other information.