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HIPAA and PCI compliant live chat and email help desk

Securely exchange confidential customer information in a live chat session or via email

Boost Data Security and Success with Secure Forms

Until now, it was impossible to collect PHI, Financial or any other confidential information in a live chat or an email. Why? Because chat and email provide clear text communication, which is not HIPAA and PCI compliant. Fortunately, LiveHelpNow offers an innovative solution called Secure Forms.

At LiveHelpNow, we don't only know how to spell security – we’re big believers in it. In the past, our chat sessions have been great for holding secure online conversations with prospects and clients but there was no simple way to securely share confidential information.

That was then – and this is now. Our unique new Secure Forms tool enables you to create any form to collect any information on the fly. You can securely receive loan applications, credit card information and much more from customers – from right within your chat session. Or you can email customers a link to a secure – and PCI/HIPAA-compliant— form to collect medical, order or other information.

Secure forms provide secure way to exchange conidentail information right in chat or in an email

Instead of insecurely sharing credit card, social security, and other highly confidential information, your clients can take advantage of a secure upload capability built right into the chat window. You can even email a link to a secure, HIPAA-compliant form directly to your customers.

How it works

Benefits & Uses

You can use the forms you created to collect secure or otherwise required information from customers while answering a question in chat or via a ticket. You can then transmit the information to a specific email address or API endpoint, and/or simply attach it to the conversation.

Increases the capabilities and efficiency of your support agents(they can now do more!)
Supports more successful marketing based on effectively mined data
Boosts sales and profits
No matter how you spell it, the Secure Forms feature rocks! Get started with LiveHelpNow Secure Forms today by going to Admin Panel > My account > Forms to set one up.

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