Track your help desk CSAT scores in real time. Automate damage control.
Each month, LiveHelpNow gives you daily access to metrics based on 50 different criteria. Those metrics create an actionable picture of the strengths and weaknesses of your call center and Chat agents. The analytics are provided as part of the LiveHelpNow platform to let you see how you stack up against your company goals and expectations, and the performance of other similarly-sized, or branded, companies.
Simply by checking out your daily dashboard, you can get immediate feedback on important customer service points that include:
| Visitor survey results
Visitor and Chat volume
Average Chat and Chat accept time
| Dropped Chats
Feedback on canned content
Operator utilization and knowledge