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Creating Positive Environment for CSRs

  09-01-2019

  386 downloads

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“I don’t want to do this anymore”

This is a cry for help posted on Reddit by a very unhappy customer service representative. Unfortunately, while many unhappy employees do not always openly voice their dissatisfaction, this can be a common attitude among customer service representatives. Currently less than two thirds of customer agents are happy in their roles and more than a third don’t intend to stay in their jobs, according to a national study done in March 2017. The study polled 500 active service reps conducted by Aspect Software in partnership with Conversion Research.
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