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Creating Positive Environment for CSRs

  09-01-2019

  387 downloads

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Creating a Positive environment for Customer Service Reps

How to keep live chat agents happy and effective

Live chat CSR best practices. How to create an A team

Happy live chat agent

What is in the e-book

Hare your customer service reps happy? There are two easy ways to find out:



What are the six secrets to customer service representative happiness?

1. Establishing a strong company culture

Staying positive live chat agent

2. Encouraging growth

There are four types of workplace growth:

3. Communicating feedback and recognition

4. Providing all the necessary tools

Tightly integrated Live Chat, Ticket management systems, FAQ knowledge base and CRM Right live chat agent tools

5. Providing a positive physical environment

6. Add value to their work

Acknowledging live chat agent

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