“I don’t want to do this anymore”
This is a cry for help posted on Reddit by a very unhappy customer service representative.
Unfortunately, while many unhappy employees do not always openly voice their dissatisfaction, this can be a common attitude among customer service representatives.
Currently less than two thirds of customer agents are happy in their roles and more than a third don’t intend to stay in their jobs, according to a national study done in March 2017.
The study polled 500 active service reps conducted by Aspect Software in partnership with Conversion Research.