"At Mobiltel, we use LiveHelpNow for almost a year now, and we are fully satisfied with the online chat platform and its functionalities. Upon selection of the platform we were considering several main requirements, which are as follows:
- To provide high level of security
- To have different tools for analysis of the customers and their behavior
- To be easy to work with
- To provide a quality and reliable support
LiveHelpNow met all of them!
At the moment, the most used features by us are related to the chat system, such as statistics about chat tags and various types of data (sessions, customer opinion) which provide us with the necessary information for our successful operations.
We are totally satisfied with the quality and fast response of the technical support crew of LiveHelpNow, who react adequately and timely on troubleshooting matters.”
- Martin, Customer Service Experience