Shep Hyken is a customer service and experience expert, the Chief Amazement Officer of Shepard Presentations, and a bestselling author. In this session, Shep will share customer service habits that will help you build stronger customer realtionships.

   Chip R. Bell is a highly sought-after keynote speaker and customer loyalty expert. He has written 22 books on the topic inluding his most recent, "Kaleidoscope: Delivering Innovative Service That Sparkles." In this session, Chip will discuss how we can create remarkable customer experience through innovative service.

   Kate Nasser, The People Skills Coach™ delivers workshops, keynotes, coaching, consulting for superior customer service, teamwork, employee engagement, and leading change. She is the author of "Leading Morale: The People Skills to Stop Negativity & Ignite Contributions!" In this session, Kate will...

   Jill Raff helps customer-obsessed restaurants, hotels and entrepreneurs develop a culture that delivers a Celebrity Customer Experience ™ consistently to reduce turnover & increase revenue, ratings, and repeat customers. In this session, Jill will discuss how to hire in a way that will reduce employee turnover, while improving your business's customer experience.

   Jeff is an author, speaker, and a consultant who works with companies to develop customer focused cutures.

   In this session, Jeff will talk about how companies can get employees to care about customers and keep a laser like focus on customers even after business expansion and growth

   Sue Duris believes that when culture, employee experience, and customer experience are aligned, organizations achieve growth. She is passionate about helping organizations differentiate and grow by coaching them to be customer-centric, advising them on their digital transformation initiatives, and collaborating with them to design omnichannel experiences that engage employees and deliver customer value.

   Nate Brown loves all things customer. He has a sweet spotfors helping companies understand the customer journey and how employees play in role in improving it. Nate's expertese include customer journey mapping, survey process and analysis, voice of the customer programs, employee engagement and more. Nate is a co-founder of CX Accelerator, a propfessional customer experience improvement and networking tool.

   Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service. In this session, Adam will define the seven service triggers and explain how they can be used to create positive customer experiences.