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#SmallBizCX19
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Conference Signup

LiveHelpNow Presents

#SmallBizCX19 Free Online Conference

Thursday, 26th Sep 2019

11am to 5PM EST

Learn how small businesses can create remarkable customer experiences and grow without enterprise size budgets

CONFERENCE RECORDINGS COMING SOON

WHY CUSTOMER EXPERIENCE?

“Customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. And, if you didn’t already know, customer experience is kind of a big deal.

In fact, 86% of consumers are willing to pay more for a great customer experience, and, by the year 2020, customer experience will overtake price and product as the key brand differentiator.” (Walker)

In order to remain competitive and successful, small businesses will need to focus on improving their customer experience.
As of 2019, the traditional avenues of reaching customers have become increasingly difficult to navigate because:
  • Platforms like Facebook and Google are increasingly becoming pay-to-play, and the age of freely/cheaply generating website traffic is over.

  • Deep-pockets corporations are competing with small businesses, luring away potential customers with cheaper products and offerings

  • The digital age has allowed the market to become saturated with brands and product choices

Conference Signup

CONFERENCE RECORDINGS COMING SOON

BUT IT'S NOT ALL DARK AND GLOOMY

"Data and research indicate that a delightful customer experience will always beat out factors like price or convenience when it comes down to customers making buying decisions."

WHY ATTEND THE FREE #SMALLBIZCX19 VIRTUAL CONFERENCE?

At #SmallBizCX19, top Customer Experience experts and practitioners will:

Share strategies around building a customer-first mindset for your small business.

Show you the tips, tricks, and tactics involved in actually creating memorable customer experiences on limited budgets.

Highlight examples of how other small businesses have solved this problem.

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At the end of the day, you will have a better idea of how to acquire and retain customers without a massive marketing budget or deep discounts.

CONFERENCE RECORDINGS COMING SOON

SPEAKERS

Shep Hyken

Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone

11:00 a.m. to 11:45 a.m.


Chip R. Bell

Innovative Service: Creating Profoundly Remarkable Customer Experiences

11:45 a.m. to 12:30 p.m.


Kate Nasser,
The People Skills Coach™

How to get your customer service teams motivated to deliver magical service

12:30 p.m. to 1:15 p.m.


Jill Raff

How to Hire to Reduce Employee Turnover and Improve Customer Service

1:15 p.m. to 2:00 p.m.


Jeff Toister

How to get your employees obsessed with customer service

2:00 p.m. to 2:45 p.m.


Sue Duris

How to create omni-channel customer experience in the B2B sector

2:45 p.m. to 3:30 p.m.


Nate Brown

Gaining Customer Experience Momentum

3:30 p.m. to 4:15 p.m.


Adam Toporek

The Emotional Customer: Pave The Way For Positive Experiences With The 7 Service Triggers.

4:15 p.m. to 5:00 p.m.


Questions?