Why Mobile Chat May be the Best Thing to Ever Happen to You
Aug 20, 2013 | 5 comments
One of our proudest features here at LiveHelpNow is our fully functional, user-friendly Live Chat app. It operates on Apple and Android devices, and fills virtually all the holes left by traditional, desktop-based live chat. The best part? It’s totally free with a chat system subscription.
Here’s a list of scenarios in which you may find yourself where the Chat app can be a real lifesaver.
My customer service rep called out sick, but we’re swamped with questions!
No matter. As long as they’re well enough to use their smart phone, they can still be a part of the team from home. Just because they aren’t sitting at their desk doesn’t mean they can’t be a productive member of your staff.
I’m going out of town but don’t want to neglect customer inquiries!
Go ahead! Just don’t forget your phone! Answer any customer questions as they come up right from the app, which is fully featured and allows you to whisper, watch chats, tag, and sort them for follow up, just as the desktop operator panel does.
I don’t want to keep checking my phone for chats!
You don’t have to! There is a built in mobile alerter that will notify you of all incoming messages.
I’m tired of missing site traffic on the weekends!
So stop missing it! Go on that weekend trip, go out to eat, leave the office/house! With the mobile app, your website and your website’s visitors are mobile as well, so when you see a potential lead or a customer has a question on a weekend; surprise them with your availability!
I need to step out of the office but I know my operators will have questions for me!
The whisper feature is still fully functional so that you can assist your operators however necessary, all from the comfort of your smart phone.
My computer just died!
Well then, aren’t you glad you can take chats on your smart phone?
These are but six of the many scenarios in which having your website’s live chat capabilities be fully mobile is wildly important. With mobile chat, you truly make yourself available to your customers 24/7/365, no matter where you are. You are no longer bound to your cubicle and desk chair, yet you are just as productive.
Multitasking has never been easier, and your client base will thank you for it. You will wow your customers with your dedicated, around the clock service without overexerting yourself or your team members. The better your service, the more likely you are to retain customers as well as attract new ones, and that will all be reflected in your bottom line.
See? Mobile chat might just be the best thing to ever happen to you and your business.