Twitter to Ticket Integration is Almost Here…
Jun 21, 2013 | 2 comments
UPDATE: Twitter integration has been released.
Imagine a world where you don’t have to monitor your company Twitter account because someone (or something) is doing it for you.
Now, stop imagining, because LiveHelpNow is making that dream a reality.
In the coming days, we will be releasing a Twitter to Ticket integration that will solve all of your social media woes. The best part is- it’s easy and comes at no extra charge to LiveHelpNow Ticket System subscribers.
All you do is sync your company’s Twitter account to your LiveHelpNow account, and we take care of the rest. LiveHelpNow will monitor the account, and any mentions or direct messages are automatically converted into tickets and put into your ticket queue. It’s that easy.
Additionally, you can search Twitter for anything, capture tweets that you think could be leads and put them right into your ticket queue.
It gets better. When you add a note to a ticket, the system automatically tweets it back to whoever tweeted @ you in the first place.
Never miss a customer tweet again, because the monitoring is no longer on you. Let us take on the burden of watching your Twitter account so that you can focus on generating leads and closing sales.
So, are you excited yet? We know we are.